Dutch’s Proprietary AI-Enabled EMR Streamlines Every Step of the Telehealth Journey, Cutting Admin Time by 50 Percent and Fighting Vet Burnout

Virtual veterinary care provider, Dutch, today announced a new generation of proprietary AI tools that automate, and intelligently improve, veterinary workflows. Built into Dutch’s electronic medical record (EMR) and leveraging models from OpenAI and Google Gemini, the upgrade cuts post-visit admin work from 20 minutes to just five, enabling Dutch veterinarians to see twice as many pets each day while dramatically reducing burnout.

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AI Generated Post-Call Summary

Administrative overload, not medical complexity, is the single biggest driver of stress for today’s veterinarians. Unlike human health systems, veterinary practices rarely have scribes or support staff, so clinicians handle documentation, prescriptions, and care plans on their own and often off the clock. With more than 50 percent of vets reporting symptoms of burnout, according to Dutch’s 2025 State of Online Veterinary Care report, Dutch is one of the first to bring meaningful relief to veterinarians in the telehealth space. This relief comes at a critical time, as the U.S. faces a growing shortage of veterinarians while demand for pet care continues to climb.

“Since Dutch rolled out these AI tools, I’ve rediscovered why I became a veterinarian in the first place,” said Dr. Abel Gonzalez, Clinical Director and Veterinarian at Dutch. “The platform handles the paperwork in the background, so I spend my energy diagnosing, educating, and most importantly, caring for pets.”

The new suite of user-friendly AI tools covers every stage of the telehealth journey:

• Pre-consultation: Dutch’s system summarizes pet medical histories, prescriptions, photos, and even behavioral assessments (like anxiety questionnaires) into a clean, vet-ready brief. Dutch captures more than 500 unique data points per pet to provide context and clinical insights before a call even begins.
• Post-consultation: The AI assists in transcription, note-taking, and treatment plan creation, ensuring every detail is captured and nothing is missed. From medication recommendations to nutrition guidance, Dutch’s AI tools are helping vets stay current with new therapies, thanks to integrations with leading pharmacies and pet food manufacturers. On average, Dutch’s use of AI is reducing post-call work time from 20 minutes to five.

“Our mission is to make veterinary care more accessible across the country – and that starts with how we’re helping our vets,” said Joe Spector, Founder and CEO of Dutch. “With these AI tools, we’re cutting down on the behind-the-scenes work so our vets can spend more time focusing on what matters, helping pets and their parents. It’s transforming our consults and our teams by reducing time spent on administrative work by 50 percent – it truly is a gamechanger for the field.”

Dutch’s AI roadmap includes agentic task automation, image-based triage, and population-level analytics to spot emerging health trends before they reach the clinic. They are turning fragmented pet data into actionable intelligence.

Today’s announcement comes on the heels of Dutch’s recent State of Online Veterinary Care Report, which highlighted how long wait times, limited clinic hours, and overwhelming demand are contributing to provider burnout and suboptimal outcomes for pets. Dutch’s AI strategy is a critical step toward changing that.

About Dutch:

Launched in July 2021, Dutch is the first and only veterinary telehealth company connecting licensed, independent veterinarians directly with pets and their parents nationwide. At its inception, Dutch primarily addressed common chronic ailments, such as anxiety and allergies. Now with over 700,000 visits since launching, it has expanded to treat more than 150 conditions. In 2022, Dutch introduced Rx services, which allow the company’s licensed veterinarians to prescribe and ship OTC and prescription medications to patients in 34 states. Dutch memberships, excluding insurance, begin at just $15/month, and include unlimited access to virtual veterinary care through video and chat models. In a country experiencing a critical vet shortage of just one veterinarian for every 6,000 pet households, Dutch is creating a more accessible means of dependable, quality vet care that can address the modern pet parents’ needs in a timely manner and at a fraction of the cost.

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