New capability reinforces company’s commitment to delivering customer value through AI

InvoiceCloud, a leading provider of online billing and payment services, today announced the launch of its AI Report Generator, a new tool designed to provide utility, government, and insurance billers with real-time reporting using natural language processing.

Creating reports on overdue invoices or payment behaviors has historically required manually building queries and navigating complex reporting systems, often requiring technical support and lengthy turnaround times. The AI Report Generator enables billers to create custom reports by typing simple, plain language prompts, which return complete, filterable reports in seconds. Automating these manual and repetitive tasks enables employees to spend more time on strategic activities, boosting productivity and leading to operational savings.

Key Features & Customer Benefits:

• Natural Language Prompts: Billers can generate reports instantly using simple, plain-text queries such as “list payments received by method this week.”
• Real-Time Insights: Access tailored data in seconds to drive faster decisions and better customer interactions.
• Interactive Results and Easy Export: Billers can view and filter data in a sortable, on-screen grid, and download reports to Excel with one click for deeper analysis.
• Guided Experience and Helpful Error Support: Built-in examples help users get started with ease.

Customers in beta have noted the potential impact on daily workflows.

“We see great potential in InvoiceCloud’s AI tool to enhance self-service reporting by empowering us to generate reports quickly and independently,” said Xavier Dominicis, Business Systems Analyst, City of Clearwater. “The ability to accelerate access to reports, reduce friction in obtaining data, and expand the range of available datasets will allow us to focus more time on higher-value, strategic work—while still benefiting from InvoiceCloud’s ongoing support when needed.”

“When it comes to AI, we’re on a journey from evaluation and experimentation to an endgame with select deployments that make a positive, tangible impact in our lives and our customers’ lives,” said Annia Machin, Manager, Utility Billing & Customer Service, Collier County Government. “Going forward, we see a ton of potential to leverage AI in how we conduct detailed reporting and analysis, and it’s exciting to see AI tools evolve to improve our industry. We’ve only scratched the surface of InvoiceCloud’s AI’s potential, and we believe it’s a necessity to evolve our community relationships.”

AI Report Generator puts reporting power directly into the hands of customer service and finance staff—saving time and reducing the burden on technical support—while providing real-time insights to create more meaningful customer experiences.

“We designed the AI Report Generator to address a common pain point for billers—accessing data they need quickly and easily,” said Steve Schult, Chief Product Officer at InvoiceCloud. “We’re deeply integrating AI into critical aspects of our platform to help our customers work more efficiently and to support them in this ever-evolving AI journey. This tool is another step forward in making digital bill payment processes simpler and more intuitive for customers who are looking to achieve operational time savings.”

This release is the first under InvoiceCloud’s recently announced AI Product Strategy, aimed at improving operational efficiency and ease of use through artificial intelligence. AI Report Generator is part of a larger vision to embed AI into the fabric of billing workflows—creating intelligent, responsive tools that learn from user needs and continuously improve over time. It marks the next phase of InvoiceCloud’s journey to enhance billing and payment solutions.

The AI Report Generator is now available to all InvoiceCloud customers at no additional cost. For more information, visit discover.invoicecloud.com/ai_report_generator_reveal

About InvoiceCloud

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,200 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.

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