Veeva and AWS Expand 10-Year Relationship

AWS compute, database, and global infrastructure support Veeva’s industry cloud for life sciences

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), and Veeva Systems (NYSE: VEEV), a leading provider of software, data, and business consulting for the life sciences industry, today announced an expansion of their long-standing collaboration. Veeva is using AWS as the cloud infrastructure for its Veeva Vault applications, including Veeva Vault CRM Suite. More than 50 Veeva Vault applications and specialized data offerings such as Veeva Compass and Veeva CRM Pulse now use the proven security, performance, and scalability of AWS.

Building on the long-standing AWS and Veeva partnership, Veeva is expanding beyond its use of AWS infrastructure as it scales its software and data offerings globally. For example, in order to connect sales, marketing, and medical in Veeva Vault CRM Suite, Veeva introduced Vault CRM Service Center last year, pre-configured with Amazon Connect (a unified, AI-native customer experience solution) for streamlined self-service and telephony. The integration and functionality embedded within Vault CRM Suite supports specific life sciences customer needs for inbound contact center operations and outbound interactions, such as calls from inside sales teams with healthcare professionals.

Looking forward, AWS and Veeva are working together in new ways to support evolving industry needs. For example, AWS recently joined Veeva’s AI Partner program in support of Veeva’s AI strategy and to enable mutual customers’ success.

“We are pleased with the performance, efficiency, and innovation from AWS over the past decade,” said Avril England, executive vice president of product management at Veeva. “By continually looking ahead and through partnerships like these, we ensure our customers get the best technology, data, and infrastructure that delivers real value.”

“For over a decade, AWS has supported Veeva’s technology transformation,” said Willem Visser, vice president of EC2 at AWS. “Our global compute infrastructure and services help Veeva as they continue to efficiently scale and provide the innovative solutions their customers need worldwide. We are pleased to support Veeva’s integration of Amazon Connect into its Vault CRM Service Center to help biopharmaceutical companies deliver the targeted, efficient experiences healthcare professionals expect, while maintaining the highest levels of security and compliance.”

About Amazon Web Services

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 117 Availability Zones within 37 geographic regions, with announced plans for 13 more Availability Zones and four more AWS Regions in Chile, New Zealand, the Kingdom of Saudi Arabia, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

About Veeva Systems

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.

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