IntelePeer, a leading, end-to-end conversational AI platform provider, today announced it has achieved ISO/IEC 42001 certification, placing the company among a select group of organizations that have met the rigorous criteria and earned compliance with the world’s first international standard for AI management systems. This certification demonstrates IntelePeer's commitment to managing its AI-powered service offerings responsibly, ethically, and transparently, aligning with industry best practices and enhancing customer trust.

“AI holds tremendous promise, but that promise can only be fulfilled when the technology is governed with responsibility and transparency,” said Frank Fawzi, CEO of IntelePeer. “Achieving ISO/IEC 42001 certification affirms our belief that trust must be earned—and that means building and managing our AI systems in ways that are ethical, secure, and fully aligned with international best practices. This certification highlights our proactive approach to AI governance and serves as an assurance to customers and stakeholders that IntelePeer is at the forefront of responsible AI deployment, setting a benchmark for others in the industry.”

IntelePeer’s AI-powered platform helps businesses automate customer interactions, reduce operational costs, and enhance the end-user experience. With the ISO/IEC 42001 framework in place, the company has formalized and validated its internal governance processes for managing AI risks, including bias, privacy concerns, and regulatory compliance.

The Significance of ISO/IEC 42001

ISO/IEC 42001 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) within organizations. It is designed for entities providing or utilizing AI-based products or services, ensuring responsible development and use of AI systems. This certification supports IntelePeer’s broader strategic goals, including:

• Delivering responsible and ethical AI solutions: Ensuring AI-powered services are designed and operated in ways that prioritize fairness, accountability, and transparency.
• Staying ahead of evolving regulatory landscapes: Simplifying compliance for customers navigating complex or changing industry regulations.
• Earning and maintaining customer trust: Reinforcing its commitment to protecting customer data and mitigating AI-related risks.

The ISO/IEC 42001 certification was conducted by leading compliance assessor A-LIGN, a technology-enabled security and compliance partner trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN is an ISO/IEC 42001 certification body accredited by the ANSI National Accreditation Board (ANAB) to perform AIMS certifications.

“Congratulations to IntelePeer for earning ISO/IEC 42001 certification, a widely recognized signal of trust and security," said Steve Simmons, COO of A-LIGN. "It's great to work with organizations like IntelePeer, who understand the value of expertise in driving an efficient audit and the importance of a high-quality final report."

About IntelePeer

IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone. For more information, visit: www.IntelePeer.ai.

About A-LIGN

A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and a leading HITRUST and FedRAMP assessor. To learn more, visit www.a-lign.com.

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