Providers and Patients Benefit by Pairing AI-Powered Tools with Human Expertise to Increase Payment Completion at Time of Treatment

Myriad Systems, a leader in healthcare practice management, alongside the Healthcare Education Compliance Commission, is working to spread the news about requirements to present Good Faith Estimates to patients. By educating and providing real-world solutions, Myriad is ensuring practices are not only compliant with today’s regulations but prepared for tomorrow's. Under the current federal requirement, providers must deliver Good Faith Estimates (GFEs) for self-pay and uninsured patients. With industry experts anticipating the extension of GFEs to all insured patients in the next 6–12 months, Myriad Systems is keeping clients ahead of the curve across all specialties, including dental, by simplifying and automating patient cost transparency. This is accomplished through Myriad’s all-in-one Revenue Cycle Management services backed by eligibility experts and AI services.

How Myriad Keeps Practices Ahead

Myriad’s approach blends hands-on billing services with AI-powered technology:

• Myriad Health: All-in-one platform automatically calculates patient portions from a simple insurance card photo, generating compliant GFEs instantly
• MediPay + MedBill: Provides live eligibility checks with human oversight, filling out GFE letters, and advanced credit card payment options using a custom healthcare rider and custom technology for pre-authorizations and flexible payment arrangements
• Patient education at scale: Myriad's Good Faith Estimate invoices are also automatically integrated into an illustrated platform, Doctor ClearCare, to explain benefits in a more digestible and visual way from the patient portal, text, email or print out

The Results: Turning Burden into Benefit

Addressing costs before treatment allows Myriad’s partners to harness the psychology of patient payments. Patients who see their financial responsibility clearly and are given options upfront lead to:

• Significant increases in frequency of patient payments at the time of treatment
• Reduced billing costs and accounts receivable balances
• Improved compliance through accurate and transparent disclosures

Myriad has compiled sizable data on reduction and even elimination of “bad debt” resulting from patients presented with Good Faith Estimates. By presenting the GFE letters through the remote patient check-in portal, every single patient, whether self-paid or insured, is compliant and receives a payment arrangement before receiving treatment. This action helps ensure patients never leave with a balance due.

“Regulations are often viewed as administrative burden, but we see this update as an opportunity for private practices to gain an advantage,” said Jeremy Shiner, Founder and CEO of Myriad Systems. “By improving transparency, providers can increase payment completion at the time of treatment, reduce administrative costs, and strengthen the patient–provider relationship. With the right mix of patient education and AI-powered tools, we’re helping practices turn regulatory compliance into a definitive driver of growth.”

For more context on the No Surprises Act, GFEs, how practices can boost patient payments, and predictions on likely implementation details, read Jeremy Shiner’s whitepaper, “From Burden to Benefit: How the No Surprises Act and Good Faith Estimates Can Drive Patient Payments at the Time of Treatment.”

About Myriad Systems

Myriad Systems aligns with the needs of provider-led practices through customized technology and consultative services. Our all-in-one platform, Myriad Health, is the first truly free EHR and billing software when used with our integrated healthcare payment solution, Myriad MediPay. Myriad MedBill provides integrated billing, coding, and credentialing services independently and as part of our Built-in-Biller™ program. These integrated platforms help practices enhance patient experiences, optimize payments, streamline billing, reduce administrative and direct costs and maintain clinical compliance. For more information, visit www.myriadsystems.ai.

*To be eligible for free all-in-one software, providers must use Myriad Systems’ affiliate company Myriad MediPay to process credit card payments.

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By improving transparency around the No Surprises Act and Good Faith Estimates, providers can increase payment completion at the time of treatment, reduce administrative costs and strengthen the patient–provider relationship.