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Caring for kids and aging parents at the same time? 5 ways tech can help

By: Brandpoint

May 28, 2026 at 07:15 AM EDT

ⓘ This article is third-party content and does not represent the views of this site. We make no guarantees regarding its accuracy or completeness.

(BPT) - Navigating healthcare can be a challenge for anyone dealing with their own health concerns, but it can be especially daunting for busy people who are part of the "sandwich generation" - those with children who also have aging parents or other relatives to care for at the same time.

What many people may not realize is that the latest technological advancements, like artificial intelligence (AI), are already helping to improve the healthcare experience for everyone: patients, caregivers and providers alike.

Forward-thinking companies like NextGen Healthcare are constantly evolving and adapting, discovering new ways to use AI and intelligent automation to reshape outpatient healthcare services.

What does this mean for families and their healthcare providers? Streamlined services that improve the patient experience and take some of the burden of excess paperwork off the hands of healthcare providers.

Here's how NextGen Healthcare uses Clinical AI and intelligent automation to offer improved patient solutions and streamlined processes that make healthcare less painful for everyone.

1. Reduced wait time to see a doctor

Nobody wants to wait for days, weeks or even longer to see a doctor when you need one now. Now, doctors can use clinical AI to help them more quickly document conversations with their patients, saving them hours each day. The result? Doctors experience less burnout and have more space in their schedules, allowing them to potentially see between 5-10 more patients per day. This reduces backlog and wait times.

2. Faster referrals to a specialist

NextGen's Closed Loop™ approach means there's one seamless platform to integrate the entire patient experience. For providers, there's no more switching between systems or hunting for patient data. This also leads to a quicker referral loop from one doctor to another (such as a specialist) - taking half the time of standard referral methods.

3. Fewer missed appointments

There's nothing worse than forgetting an appointment you set long ago, both for you and for your healthcare provider. With intelligent automation, NextGen Healthcare sets automatic patient reminders, resulting in a 40% reduction in missed appointments.

4. More accurate billing and claim resolution

Automating systems efficiently also leads to much more accurate billing processes, plus better cost and payment transparency. NextGen's system sees 45% faster health insurance claim resolutions for patients.

5. Improved health outcomes

AI integration across a single platform offers improvement across the patient journey. From enhanced communication with providers and faster access to medical information, to virtual visits, better care coordination and remote patient monitoring, today's tech tools empower patients throughout their entire experience. It also gives healthcare professionals the ability to focus more on what matters: providing the best care for you and your family.

"Families shouldn't have to act as full-time coordinators of their own healthcare," said Dr. Robert Murry, MD, Ph.D., chief medical officer at NextGen Healthcare and a practicing family medicine physician. "The best healthcare technology works quietly in the background - making care easier to access, easier to understand, and easier to manage across the entire family."

Female caregiver with her mother and baby at home.

AI has changed the world of healthcare, but one thing that stays the same is NextGen Healthcare's mission to simplify the care process with the most intelligent, purpose-built solutions available. NextGen Healthcare uses the best of AI and intelligent automation to maximize efficiency for all practices, so they can offer the best possible patient experience.

Learn more about how healthcare processes are improving through the smart use of AI and intelligent automation at NextGen.com.

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