Bracknell, England and San Jose, California and Tokyo, Japan--(Newsfile Corp. - September 10, 2025) - Content Guru, the world's leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service.

The Gartner Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Niche Players, Visionaries, Challengers and Leaders. Content Guru is the only vendor in the Challengers quadrant.

"It is pleasing to be recognized as one of only nine vendors recognized in the latest global CCaaS Magic Quadrant," commented Sean Taylor, CEO, Content Guru. "In recent years we have invested heavily in product development, in areas such as AI, with our 'omni-automation' products, and IoT, with our 'omni-customer' solutions. Achieving FedRAMP High accreditation took multiple years and cost us millions of dollars to achieve. Those investments, including our headcount expansion in all regions around the world, in particular the US, have put us in a very strong market position and we look forward to building that momentum. We believe our recognition reflects these efforts and results."

Download the full 2025 Gartner® Magic Quadrant™ for Contact Center-as-a-Service report here 

Gartner®, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 08. September 2025.

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