SAINT PETERSBURG, Fla. - March 13, 2025 - PRLog -- Kobie, an end-to-end loyalty marketing provider, has won a Silver and two Bronze Stevie® Awards in the 19th annual Stevie Awards for Sales & Customer Service.
Winning in the Best Use of Customer Insights category, the Best Customer Satisfaction Strategy category, and the Customer Service Transformation category, Kobie's Stevie® Awards achievements recognize the strategic evolution of the company's Call Center services.
Kobie's Call Center is a turnkey solution for brands looking to drive first-call resolution for their loyalty members in ways that enhance versus disrupt momentum in their loyalty journey.
"In most organizations, contact centers are viewed as cost centers, with limited focus on generating strategic value from customer interactions," said one judge. "Kobie has successfully redefined this model by elegantly transforming the contact center into a data-driven insight hub that directly contributes to client growth and competitive advantage."
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.
"We're thrilled to be recognized for our achievements in transforming Customer Service," said Danielle Imbody, Associate VP of Kobie's Call Center. "By combining AI-driven analytics, Voice of Customer insights, and loyalty-trained agents skilled in emotional connection, we're delivering smarter interactions that maximize ROI and deepen customer loyalty."
Another judge commented, "Kobie has demonstrated an exemplary and innovative approach to utilizing customer insights, particularly through the strategic use of positive sentiment calls to drive revenue growth and enhance customer loyalty."
To learn more about Kobie's Call Center and end-to-end loyalty capabilities, visit www.kobie.com
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Source: Kobie
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