Intermountain Health On-Demand Service's goal is to increase access, especially in rural areas where patients may experience longer wait or travel times to see a specialist
(PRUnderground) March 14th, 2025
Intermountain Health’s on-demand services are expanding to bring patients faster access to common medications and medical services without having to see a doctor.
This recent expansion increases the number of pharmacy products that patients can access in Utah, Nevada, Idaho, and Montana. The goal is to increase access to healthcare, especially in rural areas where patients may experience longer wait or travel times to see a specialist.
“Intermountain’s on-demand services are helping us reach the goal of bringing healthcare closer to home, and making access to care more convenient,” said Mason Hilton, community pharmacy director at Intermountain Health. “This helps alleviate pressure on providers who now have more appointments available for patients with urgent needs.”
Since 2022, Intermountain’s on-demand pharmacy service has offered patients low-risk medications like smoking cessation treatment, birth control, and naloxone. Now, these options include hair loss treatment, erectile disfunction medication, and period pain relief, among others.
Some private companies have started offering access to similar pharmacy services, but patients often must pay a subscription to access it, or to get full discounts. The Intermountain on demand service works differently because patients only pay for one appointment and medication, which in some cases are both covered by insurance.
“As a not-for-profit health system, we see this service as a way to address an important need in our communities, especially for those living in rural areas,” said Hilton. “We also recognize people have become accustomed to fast service brought right to their door, and this is how we bring that customer service aspect to healthcare delivery.
Patients can access medications and treatments by filling out an online form and speaking with a pharmacist on the phone. If the pharmacist doesn’t see any medical issues or complications, then the medication is shipped directly to the patient.
Depending on which service is selected it costs around $20 to $50 for the virtual appointment.
In Utah, on-demand services now include at-home lab draws where a phlebotomist visits a patient’s home to get the samples and brings them directly to the lab for testing. This will be convenient for many who are unable to make it to a medical office.
Other lab services also include an at-home colon cancer test that patients can perform at home and mail back for testing.
For more information about Intermountain Health’s on demand services, click here.
About Intermountain Health
Headquartered in Utah with locations in six states and additional operations across the western U.S., Intermountain Health is a not-for-profit system of 34 hospitals, approximately 400 clinics, medical groups with some 4,600 employed physicians and advanced care providers, a health plans division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is committed to improving community health and is widely recognized as a leader in transforming healthcare by using evidence-based best practices to consistently deliver high-quality outcomes at sustainable costs. For up-to-date information and announcements, please see the Intermountain Health newsroom at https://intermountainhealthcare.org/news.
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