Recognition Highlights Aucera’s Commitment to Human-Centered Service, Cutting-Edge Technology, and Industry Leadership
(PRUnderground) March 7th, 2025
Aucera has been honored with five Stevie® Awards in the 19th annual Stevie Awards for Sales & Customer Service, reaffirming its reputation as a leader in customer experience, service innovation, and business process outsourcing (BPO) excellence.
Touting Gold for “Achievement in Customer Experience” and earning Bronze in “Contact Center or Customer Service Outsourcing Provider of the Year,” Aucera’s continued success highlights its ability to blend cutting-edge technology with high-touch customer engagement. Aucera secured multiple awards in collaboration with TouchPoint One, recognizing how strategic deployment of AI and workforce intelligence tools can drive efficiency, engagement, and customer satisfaction—without sacrificing the human touch.
“Aucera’s focus on strengthening human connections while leveraging advanced technology has set a new standard in the BPO industry, delivering significant improvements in employee retention, performance, and client satisfaction,” noted one of this year’s Stevie Awards judges.
This sentiment was further echoed in Aucera’s recognition as a standout in the Contact Center or Customer Service Outsourcing Provider of the Year category:
“Aucera showcases an exceptional balance between technological innovation and human-centered service. The transparency and trust they build with clients, along with their emphasis on employee engagement, underscore their unique value proposition in the BPO space.”
“We’re incredibly proud of these achievements and grateful for the collaboration that has driven us to push the boundaries of what’s possible in customer service and agent performance,” said Casey Kostecka, President at Aucera. “This recognition reinforces our commitment to exceeding industry standards and redefining how businesses develop and empower their frontline teams.”
The Stevie Awards are among the most prestigious honors in the industry, celebrating organizations that set new benchmarks for customer engagement, operational efficiency, and service excellence. With over 2,100 nominations from organizations in 45 nations and territories, this year’s Stevie Awards highlighted the best in customer service and sales. Winners were selected by 176 professionals worldwide across seven specialized judging panels.
About Aucera
Aucera is a leading customer experience outsourcing company that brings over six decades of expertise to the forefront, delivering custom, cost-effective customer service and customer acquisition solutions. Aucera performs millions of omni-channel customer interactions for a diverse client portfolio across multiple industries, including insurance, healthcare, energy/utility, financial services, travel, and more. Based in Mahwah, N.J., Aucera offers customer engagement services across onshore, nearshore, and offshore locations. For more about our experience, technological capabilities, and comprehensive suite of Customer Experience solutions, visit www.Aucera.com.
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Original Press Release.
