Casual sandwich chain Potbelly (NASDAQ: PBPB) reported Q2 CY2025 results exceeding the market’s revenue expectations, with sales up 3.4% year on year to $123.7 million. Its non-GAAP profit of $0.09 per share was in line with analysts’ consensus estimates.

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StockStory’s Take

Potbelly’s second quarter was marked by continued same-store sales growth, strong digital engagement, and accelerated shop expansion, leading to a favorable market response. Management cited menu innovation, including the introduction of the Prime Rib Steak sandwich, and enhanced digital channels as key contributors to increased traffic and transaction values. CEO Bob Wright highlighted the impact of Potbelly’s “five-pillar operating strategy” and credited the team’s execution, stating, “Our menu innovation and digital investments are driving profitable traffic growth.”

Looking forward, Potbelly's guidance reflects confidence in further accelerating both sales and shop openings, with management emphasizing ongoing investments in digital platforms, menu enhancements, and franchise development. Wright pointed to the company’s robust franchise pipeline and new digital capabilities as sources of future momentum, noting, “We are well positioned to capitalize on the immense opportunity ahead of us.” Management also signaled continued cost discipline and prudent capital allocation as priorities for sustaining profitable growth.

Key Insights from Management’s Remarks

Management attributed the quarter’s results to successful menu additions, digital platform upgrades, and robust franchise activity, while highlighting ongoing operational discipline to support profitability.

• Menu innovation success: The permanent launch of the Prime Rib Steak sandwich drove positive customer response and incremental sales, following earlier introductions such as slow-cooked pulled pork and new beverage partnerships.
• Digital business momentum: Potbelly’s digital sales represented over 41% of total shop sales, boosted by a rebuilt website and mobile app focused on seamless ordering, personalized rewards, and a streamlined user experience.
• Franchise development acceleration: The company reported its strongest-ever quarter for franchise commitments, adding 54 new deals, which increased total open and committed shops to 816 and reinforced Potbelly’s long-term growth strategy.
• Shop expansion and remodels: Eight new shops opened this quarter, exceeding expectations, and Potbelly completed five remodels using a tiered approach to signage, exterior, and interior upgrades. Early test results were encouraging, with further rollouts planned.
• Operational efficiency and cost control: Margin expansion was supported by slight commodity cost deflation, disciplined labor management, and ongoing efforts to reduce shop build and remodel costs, with CFO Steve Cirulis noting that cost structure optimization remains a focus.

Drivers of Future Performance

Potbelly’s full-year outlook is shaped by continued menu innovation, digital investment, and accelerating franchise openings, with management balancing growth ambitions against inflationary risks and consumer trends.

• Menu pipeline and product expansion: Management expects menu innovation to support higher traffic and sales, with new items under development and a structured stage-gate process guiding future launches. Wright indicated customer research will inform adjacent product extensions and ingredient enhancements.
• Digital and loyalty investments: Upgrades to Potbelly’s digital stack and loyalty program are intended to drive greater order value, repeat visits, and customer engagement. Planned enhancements will further personalize the digital experience and enable more targeted marketing.
• Franchise and corporate shop growth: The company anticipates sustained acceleration in franchise shop openings, supported by a robust pipeline and incentives for developers to open ahead of schedule. Management also signaled selective corporate shop expansion in high-margin, underpenetrated markets, though careful site selection will moderate capital risk.

Catalysts in Upcoming Quarters

In the coming quarters, our analysts will focus on (1) the pace and quality of new shop openings from Potbelly’s franchise and corporate pipelines, (2) measurable lift from menu innovation and digital enhancements, and (3) early returns from shop remodels and prototype updates. We will also monitor commodity cost trends and consumer behavior, especially regarding digital sales and value offerings.

Potbelly currently trades at $12.60, up from $11.53 just before the earnings. Is there an opportunity in the stock?See for yourself in our full research report (it’s free).

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