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For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
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Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Leading Banks Are Prioritizing Digital Banking Engagement to Deepen ‘Log In, Log Out’ Relationships

By: via GlobeNewswire

SAN FRANCISCO, June 22, 2023 (GLOBE NEWSWIRE) -- Javelin Strategy & Research released the 2023 editions of its annual Mobile Banking Scorecard and Online Banking Scorecard. These deep-dives into the digital banking offerings of the 20 largest retail financial institutions in the United States highlight that competition among banks is as much about winning customers’ “share of mind” as it is about being top of wallet.

Across more than 250 criteria in each digital channel, Javelin’s analysts saw fresh signs that banks are stressing greater awareness of their digital functionality with an eye toward encouraging daily use and highlighting individual value propositions for customers. Personalizing consumer interactions is a primary tool that big banks are wielding to fend off volleys from rival institutions, neobanks, and financial apps.

“Banks are highlighting personalized insights and offers right after login,” notes Emmett Higdon, Director of Digital Banking at Javelin. “The focus has shifted from highlighting one-size-fits-all DIY tools to showing customers proactive ways to improve their individual financial habits and well-being.”

No bank performed better in 2023 than Bank of America, which earned Javelin’s Best in Class designation in both online and mobile banking. But as the stakes have risen, so has the level of competition. In the Mobile Banking Scorecard, now in its 17th year, Bank of America’s edge over U.S. Bank in the overall rankings dropped to just a single percentage point. In online banking, Chase closed the gap with BofA to less than three percentage points. Together with Truist, these four banks occupy the top three places in both channels.

Javelin’s analysts documented a notable shift in focus from transactional functionality to digital account awareness and analysis, as evidenced by:

  • A rethinking of homepage promotion and navigation to stress deeper engagement.
  • More purposeful personalization of data and insights to encourage more frequent visits.
  • Investment in AI virtual assistants by 17 of the top 20 banks.
  • Broader experimentation with financial fitness gamification, journeys, and recommendations.
  • Deeper support for real-time customer service options such as live chat, scheduled callbacks, and video interactions.

"Top banks all want to be the first place customers turn when they think about their broad financial needs,” said Mark Schwanhausser, Director of Digital Banking at Javelin. “This year’s scorecards underscore the wide range of efforts to build engagement in numerous categories. Banks know that log-in, log-out relationships aren’t good enough anymore.”

More information about the 2023 Mobile Banking Scorecard and Online Banking Scorecard can be found at javelinstrategy.com.

About the Scorecards

Javelin measures mobile and online banking across six categories: Ease of Use, Security Empowerment, Money Movement, Financial Fitness, Customer Service, and Account Opening. Javelin analysts weight individual criteria features based on strategic value, consumer demand, and competitive differentiation. Categories are then weighted based on consumers’ satisfaction with each area as measured by Javelin’s annual Digital Banking Benchmarking survey of more than 10,000 online and mobile banking users.

About Javelin Strategy & Research

Javelin Strategy & Research, part of the Escalent family, helps its clients make informed decisions in a digital financial world. It provides strategic insights to financial institutions including banks, credit unions, brokerages and insurers, as well as payments companies, technology providers, fintechs and government agencies. Javelin’s independent insights result from a rigorous research process that assesses consumers, businesses, providers, and the transactions ecosystem. It conducts in-depth primary research studies to pinpoint dynamic risks and opportunities in digital banking, payments, fraud & security, lending, and wealth management. Learn more at javelinstrategy.com.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/5f6e8205-bc2e-444f-87fe-6402c2c262ec


Sarah Keller 
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