Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

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Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

UserTesting Secures U.S. Patent for AI-Powered Custom Intent Labels, Advancing Personalization in Customer Experience

UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This breakthrough enhances UserTesting’s Custom Insights capabilities, first introduced in April 2022, by enabling organizations to adapt AI-generated insights to their industry-specific terminology—making customer insights more precise, scalable, and actionable.

Insights are only as valuable as their context, yet traditional AI-driven research tools rely on fixed vocabularies, limiting their ability to interpret industry-specific terms. UserTesting’s patented approach dynamically adjusts AI intent labels to align with an organization's unique language—without compromising global data consistency. For example, "king" may refer to a mattress size for Serta, while for The Wall Street Journal, it could mean a historical figure or corporate leader. By automatically adapting to industry-specific terminology, UserTesting ensures insights are precise, relevant, and actionable.

Strengthening Custom Insights with AI

This patent builds upon UserTesting’s Custom Insights feature, which empowers organizations to refine auto-generated insights using their own terminology. Powered by machine learning, this innovation allows businesses to:

  • Surface more relevant insights by aligning AI with industry-specific language.
  • Ensure consistency across teams by establishing a shared language for experience research.
  • Accelerate decision-making by making key moments in video feedback easier to identify and analyze.

“Handling the tedious parts of your job and increasing the speed to insight is one of the best uses of AI,” said Ranjitha Kumar, Chief Scientist at UserTesting. “Every company thinks and talks about CX in their own unique way; this technology lets UserTesting take just a few labeled examples of your digital interactions, and generalize them across everything your users do. Suddenly, you can learn things about your customers' experiences that you didn't even know you were looking for.”

About UserTesting

UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to better products and experiences. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at www.usertesting.com.

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