Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide

CX Automation Pioneer Rated as ‘Exemplary’ and Positioned as a Market Leader Across All CX Management Categories

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by global AI-centered technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning Exemplary rating and overall Leader in all three evaluated research reports and quadrants: Customer Experience Management (CXM), Knowledge Management (KM) and Customer Journey Management (CJM).

Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value as well as ROI.

Verint customers are currently experiencing stronger, faster CX business outcomes and significant AI-driven value by increasing agent and supervisor capacity, improving revenue per interaction and elevating CX.

“Verint’s ongoing leadership in CXM has resulted in its rating and ranking in the ISG Buyers Guide. This is evidence of the company's commitment to their products and the CX they provide to their customers,” said Mark Smith, Partner and Chief Software Analyst, ISG Software Research. “The resulting Exemplary and overall Leader rating is well deserved.”

Key report highlights include:

  • Customer Experience Management: Verint was Exemplary and an overall Leader, and moved into the second overall position. Verint was named a Leader in Product Experience, Customer Experience and Capability, and earned the top spot for TCO/ROI.
  • Knowledge Management: Verint was Exemplary and the overall Leader, and first in market position for the second consecutive year. Verint was recognized for delivering intelligent, AI-powered automation at scale and was named a Leader in Customer Experience, earning the top spot for Product Experience, Capability and TCO/ROI.
  • Customer Journey Management: Verint was Exemplary and increased their position across both the product experience and customer experience axes, demonstrating strong performance across complex, multi-channel interactions. Verint was a Leader in Customer Experience and earned the top spot for TCO/ROI.

“Our ability to innovate, delight customers and drive tangible, measurable AI business outcomes enabled us to rise once again in these rankings,” said Verint’s Global Vice President of Go-to-Market Strategy, David Singer. ”We appreciate the recognition from ISG and look forward to raising the bar even higher next year.”

Learn more about Verint’s AI-powered CXM solutions Leader position in the 2025 ISG Buyers Guide for Customer Experience Management.

About Verint

Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value and ROI.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.