Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

Conduent CX Recognized as Leader in 2023 ISG Provider Lens for Customer Experience Services for Third Consecutive Year

FLORHAM PARK, N.J., Oct. 10, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions and services company, today announced Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has recognized Conduent as a “Leader” in its 2023 ISG Provider Lens™— Customer Experience Services report.

The report evaluates the U.S. capabilities of 30 customer experience (CX) providers. For the third straight year, Conduent was designated a “Leader” in the U.S. in all four quadrants: Digital Operations, Hybrid Working Solutions, Intelligent CX and Social Media CX Service.

The report defines “Leaders” as having a comprehensive product and service offering, a strong market presence and established competitive position. The report also notes that the product portfolios and competitive strategies of “Leaders” are strongly positioned to win business in the U.S. market and represent innovative strength and competitive stability.

Among Conduent’s strengths identified in each quadrant, ISG highlighted:

  • Digital Operations: Conduent’s CXNow, a cloud-based technology provides full contact services management that spans the customer lifecycle. Conduent also offers two levels of consulting: as a strategic partner providing CX strategy, customer journey mapping and business/industry advisory services; and as a business process expert on operations, service delivery, technology optimization, automation and analytics.

  • Hybrid Working Solutions: The Conduent platform was developed to support coaching standards and engagement with team members and includes advanced security solutions for remote workers, such as facial recognition and geo-location. Conduent's expertise spans the private and public sectors, serving multiple commercial industries, state and local government departments, and federal government customers.

  • Intelligent CX: ISG recognized Conduent’s Customer Engagement Platform, featuring a predictive decisions engine powered by AI and ML to enable real-time actions, and its AI Conversation platform that helps to complete routine tasks via digital interactions such as voice, webchat and SMS for personalized CX. It also recognized Conduent’s CX Analytics solutions that leverage AI and ML to provide insights into customer interactions and experiences. Through sentiment and predictive analytics, the solutions identify trends, performance drivers and opportunities to optimize agent performance and anticipate and resolve issues.

  • Social Media CX: Conduent social media services combine multiskilled specialists with advanced technology to provide listening, monitoring, engagement and content moderation capabilities to help businesses understand sentiment, resolve issues and establish deeper connections with customers.

“Conduent provides advanced AI-driven solutions in the CX space, delivering services, virtual agents and omnichannel analytics,” wrote report author Dr. Kenn Walters, Distinguished Lead Analyst, ISG.

“To deliver stellar CX experiences requires empathetic, knowledgable agents and intelligent technology. Conduent has an industry-leading approach to ensure the agents are outstanding brand stewards and has developed essential tools to meet the needs of our clients and their customers,” said Randall King, President, Commercial Solutions at Conduent. “This Leader recognition from ISG demonstrates that the investments Conduent continues to make in CX are paying off and delivering for our clients and their digital transformations.”

Conduent was also a Leader in Digital Operations, Hybrid Working Solutions and Intelligent CX in ISG’s Europe and Global assessments.

Read a custom version of the report, Conduent CX recognized as Leader in 2023 ISG Provider Lens for Customer Experience Services.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com.

Media Contact:
Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com

Investor Relations Contacts:
Giles Goodburn, Conduent, +1-203-216-3546, ir@conduent.com

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.


Primary Logo

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.