Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

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Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

eGain Wins KMWorld Magazine’s KM Promise Award for 2023

SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.

Presented to eGain at the KMWorld 2023 Conference in Washington, D.C., the award is given to the organization that is delivering on its promise to customers by providing innovative technology solutions for implementing and integrating KM practices into their business processes, according to KMWorld. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.

“I’m delighted that eGain has won the KMWorld Promise Award this year. eGain’s knowledge solution enables businesses to deliver hyper-intelligent customer service through self-service and frontline employees alike, while providing actionable insights to business managers,” said Marydee Ojala, Editor-in-Chief for KMWorld. “Their knowledge hub unifies trusted knowledge locked in silos across organizations. Most recently, the company has added generative AI to complement conversational AI and omnichannel content management to its platform. This is a well-deserved honor.”

“We are honored to receive this award,” said Ashu Roy, eGain CEO. “Our Knowledge Hub, now enhanced with AssistGPT, reimagines knowledge management automation in the customer engagement market.”

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514


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