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Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

Voice AI Technology Now Capable of Full Customer Service Operations

Douglas Digital Agency announces GoHighLevel's AI Employee with free trial in summer 2025. This voice agent system handles customer calls 24/7, updates records, and integrates with CRM data, working exclusively with Lead Connector phone numbers.

-- Douglas Digital Agency announces an AI Employee, a GoHighLevel's comprehensive voice agent system that transforms how businesses handle customer calls. This technology maintains 24/7 customer support through AI-powered voice agents that conduct natural conversations, understand context, and perform essential customer service functions without human intervention.

For more information and to sign up for a free trial in summer 2025, visit https://www.gohighlevel.com/ai?fp_ref=go-higher

The AI Employee system works with phone numbers to answer inbound calls, interact with customers using advanced speech recognition, and perform actions that streamline customer management. During conversations, the AI updates contact records in real-time, triggers automated workflows based on call content, sends follow-up text messages with relevant information, and transfers calls to human agents when situations require personal attention.

Douglas Digital Agency, which has specialized in helping businesses implement automated solutions since 2019, notes that Voice AI addresses a common challenge for small businesses: maintaining consistent customer communication without expanding staff. The agency's experience with AI integration and automated review responses positions them to support implementation of this new technology.

This AI Employee supports customization across multiple business needs. Companies can create different AI agents for various departments or services, with each agent assigned its own phone number and trained to handle specific types of inquiries. The system connects seamlessly with existing CRM data, enabling personalized interactions based on customer history and previous interactions.

The AI Voice Agents can collect customer information such as names, email addresses, and specific needs, then automatically create or update contact records in the business's CRM. This eliminates manual data entry while ensuring customer information remains current and accessible.

An important technical specification is that the Voice AI functionality works exclusively with Lead Connector phone numbers and is not compatible with direct Twilio integration. This requirement ensures optimal performance of the voice recognition capabilities and reliable call handling.

For businesses concerned about after-hours customer service, the AI Employee can be configured to handle calls differently during non-business hours, following custom settings such as forwarding to voicemail or providing specific after-hours information.

Douglas Digital Agency will offer implementation support and configuration assistance for businesses adding AI Voice Agents to their customer service operations when the free trial becomes available in summer 2025.

For additional information about Douglas Digital Agency's services, visit https://douglasdigitalagency.com

Contact Info:
Name: Terence Douglas
Email: Send Email
Organization: Douglas Digital Agency
Address: Happy Dale Road, Devonshire, Devonshire Parish HM 18, Bermuda
Website: https://douglasdigitalagency.com

Source: PressCable

Release ID: 89161592

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