TELUS Digital Experience Launches Fuel EX, an Enterprise-Safe Generative AI Solution for Employee Productivity and Knowledge Search

Fuel EX stands out as a pioneering employee AI assistant, enabling businesses to harness the power of multiple GenAI models for everyday tasks while keeping sensitive information secure

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE and TSX: TIXT), has launched Fuel EX, an enterprise-safe generative AI (GenAI) employee assistant to support productivity, creativity and research. Fuel EX is the first public launch of an application built on TELUS Digital’s enterprise-grade GenAI engine, Fuel iX, and is currently in operation at scale within TELUS, where 35,000 employees are actively using the software and seeing improved productivity. Fuel EX gives companies a single point of entry for their employees to access an intuitive and enterprise-safe GenAI interface where they can select from more than 20 large language models (LLM) from multiple vendors to help them with everyday tasks including knowledge searches, summarization, copywriting, image generation and code writing.

“Enterprises today are broadly adopting generative AI to drive productivity gains. However, they also need to remain agile and not risk lock-in with a single vendor or cloud that may fall behind in the rapidly evolving technology cycles. The ability to easily switch between LLMs and cloud providers in order to keep pace with market trends, business needs and innovation cycles is crucial,” said Ritu Jyoti, Group Vice President and General Manager, IDC Worldwide Artificial Intelligence, Automation, Data and Analytics Research Practice. “Fuel iX addresses the critical need for a flexible GenAI engine that enables seamless switching between a variety of LLMs and clouds while also providing standardization and control. Built on Fuel iX’s multi-LLM engine, Fuel EX provides an intuitive, scalable and enterprise-safe general-purpose employee productivity assistant that helps derisk GenAI adoption.”

The 2024 Work Trend Index Annual Report from Microsoft and LinkedIn reveals that three out of four global knowledge workers are using AI for work, and of those users, 78% are bringing their own AI tools to work. This creates a major security concern for companies, increasing the risk that employees inadvertently release sensitive and proprietary information and data to the public. Fuel EX enables employees to trust that all data inputted and produced will be kept secure, maintaining the integrity of sensitive and proprietary company information.

“Fuel EX brings the promise of GenAI-driven productivity and creativity to large-scale enterprises, while providing industry-leading privacy and security features that business leaders can trust to keep their customers’, employees’ and company’s data safe,” said Bret Kinsella, General Manager, Fuel iX. “GenAI inherently introduces unpredictability, a concern that understandably concerns business leaders. They need to know their GenAI applications are reliable and their data is protected. Data privacy is paramount to us, and Fuel EX is developed on the same platform deployed at TELUS that received the world’s first ISO Privacy by Design certification for a GenAI application. Our commitment to responsible, ethical AI and enterprise-safe data privacy means enterprises can deploy Fuel EX with the confidence that their proprietary data and employee work is secure.”

Fuel EX offers enterprises, administrators and employees unique benefits across three distinct pillars:

Trust:

• Administrators can choose different data privacy options offered by select large language models and cloud providers.
• All employees can review their chat histories, which are securely stored in an encrypted format.
• While the solution is designed for global use, Fuel EX provides an option that offers AI inference and data storage that does not leave Canadian borders.

Flexibility:

• Enterprises have access to a diverse range of large language models (LLM) and multimodal AI foundation models to ensure their employees can find the models that best suit their needs and are never limited by outdated technology.
• Administrators have the option to use model keys provided by Fuel EX or their own keys for additional inference control.
• A wide range of employees, including developers and IT support staff, have the flexibility to choose their preferred models and adjust model settings to tailor their tools for maximum productivity.

Control:

• Enterprises will be able to monitor model usage, set usage restrictions and manage user permissions from a single control plane.
• Administrators have the ability to modify AI model access at any time, which includes the capability to add or remove access to custom, open-source, or proprietary models.
• The Fuel EX user interface currently supports English and French (Canadian); however, many of the LLMs offered by Fuel EX offer multi-language support.

With a robust roadmap for future enhancements, Fuel EX will continue to evolve, adding more GenAI features and administrative tools. For more information on Fuel EX and to sign up as a beta client, please visit: https://www.fuelix.ai/products/fuel-ex

About TELUS International

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE & TSX: TIXT), designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across strategic industry verticals, including tech and games, communications and media, ecommerce and fintech, banking, financial services and insurance, healthcare, and others.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS International Community Boards have provided $5.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

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