Company’s Approach to Solving Sales and Customer Experience Challenges Attracts High Growth Cloud Leaders

ServiceSource International, Inc. (NASDAQ: SREV), the customer journey experience company, today announced that it has signed agreements with three new clients, providing services that span the entire sales process continuum.

The new clients include a top 20 financial technology company, a cloud-based workflow modernization platform provider, and a digital disruptor in the corporate e-gifting industry. Each client chose ServiceSource for its expertise with different stages of sales cycle need. The e-gifting provider will leverage ServiceSource to drive market share gains as the client’s primary Inside Sales engine, bringing in new business from identification through to close. The marquee digital workflow provider will deploy ServiceSource’s Customer Success solution to foster stronger relationships and higher subscription renewal rates through proactive customer engagement campaigns and Voice of the Customer research and analytics. And for the multi-billion dollar fintech company, ServiceSource will provide sales enablement, account management, and support services to renew and extend longtail customer relationships and to preserve and grow the client’s recurring revenue. Together, these three new clients illustrate the breadth and depth of ServiceSource’s solutions and expertise to support the end-to-end customer journey experience (CJX™).

“The new clients we have recently added demonstrate a need across all sizes and stages of business to add proven strategies that can identify, land, adopt, expand and renew relationships,” said Gary B. Moore, chairman and CEO, ServiceSource. “We look forward to bringing to bear our experience, talent, and capabilities to accelerate these clients’ strategic priorities and growth ambitions all along the CJX continuum.”

“We are in the business of building customers for life on behalf of our clients. At a time when talented sales resources are scarce, businesses are turning to us and our High Performance Selling methodology to help them add the resources they need to build new growth,” said Mike Naughton, executive vice president of global client delivery at ServiceSource. “Our team will provide services in multiple languages, spanning every major global theater, giving our clients nearly instant access to scale and worldwide reach.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. Our expert sales professionals, data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX™) into profitable business outcomes. Backed by more than 20 years of experience, ServiceSource drives billions of dollars in client value annually, conducting commerce in 45 languages and 178 countries. To learn more about how we design, develop and manage CJX solutions that transform the agility, speed, efficiency and value of our clients’ growth initiatives, visit www.servicesource.com.

Connect with ServiceSource:

Website: http://www.servicesource.com/

LinkedIn: https://www.linkedin.com/company/servicesource/

Twitter: https://twitter.com/servicesource

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to accelerate our market momentum, to foster stronger relationships and higher subscription renewal rates for our clients, to preserve and grow our clients’ recurring revenue, and to accelerate our clients’ strategic priorities and growth ambitions. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

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