Introducing purposefully built intelligent workflow system that transforms the customer experience for regulated industries

Message Broadcast, a longtime leader in customer engagement for utilities and other highly regulated industries, today announced it has rebranded as Convey. The new name and identity reflect the company’s evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers.

The rebrand follows the strategic combination of Message Broadcast with several other industry innovators, including Aerialink, i2sms, Agent511, and West. Together, these organizations bring deep domain expertise and expanded capabilities that accelerate Convey’s mission to modernize customer engagement at scale.

The Convey brand marks more than just a name change; it represents a refined focus and a powerful reaffirmation of the company’s commitment to transforming customer engagement, along with the reliability, speed, and simplicity customers are used to. These values are foundational to Convey’s trusted reputation, built on decades of proven performance in mission-critical moments.

“We have continuously been trusted to deliver in the moments that matter most,” said Maulik Datanwala, CEO at Convey. “As Convey, we’re doubling down on that legacy with intelligent workflow solutions designed to proactively and compliantly transform the customer experience.”

Reimagining the Customer Journey

Convey will continue to support highly regulated industries with a core concentration on utilities, while expanding its capabilities to meet the needs of adjacent markets. Its new value proposition—intelligent workflows that transform the customer experience—enables organizations to scale quickly and adapt to ever-changing customer and compliance demands.

With this workflow-driven approach, Convey delivers more than just communications; it delivers intelligent, actionable journeys that anticipate needs, increase operational agility, and exceed customer expectations.

Purpose-Built for Regulated Industries

Convey’s rebrand is grounded in a clear sense of purpose, mission, and vision:

• Purpose: To create intelligent workflow solutions that advance human interactions in highly regulated industries.
• Mission: To modernize highly regulated industries with purpose-built software solutions.
• Vision: To set the new standard in regulated industries where intelligent workflows deliver proactive and compliant customer experiences.

Join us at IUCX

Get a first look at the new Convey brand in person at Booth 225 during the IUCX conference from May 6–8. The team will be onsite showcasing how Convey’s intelligent workflows are setting a new standard for customer engagement in regulated industries.

To learn more about the transition and explore the new brand, visit goconvey.com.

About Convey (Formerly Message Broadcast)

Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at goconvey.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250505876594/en/

The new name and identity reflect the company’s evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers.