A Comprehensive Support System for Employees and Families

Reliance Matrix is proud to announce the launch of a new strategic partner, TenCode Benefits, a groundbreaking service that provides large companies the expertise and compassionate guidance needed to support employees and their families through critical illness, serious injury, or death.

With over 17 years of experience, TenCode Benefits offers a unique concierge platform that addresses these challenges when employees and families need it most. The platform also integrates with benefit administration systems, like Workday, to provide a seamless and timely user experience.

"We are thrilled to introduce TenCode Benefits, a service that truly embodies our commitment to supporting employees and their families during the most challenging times. Our goal is to provide a seamless and compassionate experience that not only alleviates stress but also enhances productivity and overall well-being," said Margaret Reid, Product Director at Reliance Matrix.

Key features of integrating TenCode Benefits into the employee experience include:

• Alleviate Employee Stress and Enable Productivity: By providing comprehensive support, TenCode helps employees focus on work during difficult times.
• Reduce HR Workload: TenCode handles sensitive and time-consuming tasks, allowing HR departments to focus on other priorities.
• Personal Advocacy for Claim Fulfillment: TenCode provides dedicated support for claim processing and resource allocation.
• Survivor Support: Through partnerships with vetted financial experts, TenCode offers robust survivor support services.

Employers and HR teams benefit from these and other services:

• Single Point of Contact: TenCode serves as the primary contact for all employee benefit-related inquiries.
• Compliance Management: Ensures all processes adhere to regulatory standards.
• Comprehensive Communication: TenCode ties together communications for company-sponsored benefits such as legal services, Employee Assistance Programs (EAP), COBRA, and Accidental Death & Dismemberment (AD&D) insurance.
• Administrative Support: Handles tasks such as notifying Social Security, credit agencies, closing personal accounts, and returning company property.
• Financial Services: Assists with pension, 401(k), stock options, and life insurance.

Why Choose TenCode? TenCode Benefits is known for its compassionate approach and comprehensive support system, making it an invaluable resource for companies looking to enhance their employee benefit offerings.

“We are excited about partnering with Reliance Matrix to provide our industry leading concierge services to their clients. Both companies share a commitment to providing the best and most compassionate care to employees and their families at difficult times,” said Brian Bohlig, Managing Partner of TenCode Benefits.

For more information about how to enhance employee benefits value and satisfaction with Reliance Matrix and TenCode Benefits, please contact your local Reliance Matrix sales or account management representative.

About TenCode:

TenCode Benefits provides large companies with expertise and guidance to support employees and their families through critical illness, serious injury, or death -- giving them peace of mind and increased appreciation for the benefits provided by their employer. Our counselors provide a dedicated, single contact who is an expert on the company’s policies and benefits. The TenCode team has deep experience in the life and disability management and understands the unique issues employers face providing these services during critical times. Since 2007, TenCode Benefits has delivered its proprietary technology platform and concierge services to many of the world’s largest and most respected companies.

Reliance Matrix delivers employee benefit, absence management and workforce productivity solutions through the financial stability of a top- rated insurance carrier, the proven innovation of an absence TPA, and the daily commitment of thousands of team members across America. Born in 1907, Reliance Standard Life Insurance Company is a leading provider of employee benefits, absence management, and retirement savings solutions. Matrix Absence Management traces its roots to Silicon Valley at the dawn of the tech boom. Seamless and secure, we innovate and deliver products and programs to help individuals, employers, brokers, and fiduciaries protect and nurture those most important to them. Reliance Matrix is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance, and life insurance sectors globally.

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