Navy Veteran’s Journey Highlights Caliber’s Commitment to Building Skilled Talent and Creating Career Pathways in Collision Repair

The Caliber family of automotive repair and service brands, including Caliber Collision, Caliber Auto Glass and Caliber Fleet Solutions, today celebrated the 3,000^th graduate of its Technician Apprentice Program (TAP), a milestone that reflects the company's commitment to strengthening the collision repair workforce by creating accessible pathways into skilled, high-demand careers.

As vehicle technology continues to evolve, so does the need for highly trained collision repair technicians. According to the TechForce Foundation’s 2026 Supply, Demand & Opportunity Report, the collision repair industry currently faces a 57% supply gap, underscoring the growing need for workforce development programs that prepare the next generation of skilled professionals.

Launched in 2022, TAP was created to help address that need while opening doors to rewarding careers in the skilled trades. The paid apprenticeship program combines hands-on training, mentorship and benefits with real-world experience, allowing teammates to earn while they learn and develop in-demand technical skills without taking on the financial burden often associated with traditional education. According to the TechForce Foundation, the transportation industry will need approximately 1.2 million new technicians by 2029 to meet workforce demand. Through TAP, Caliber is helping build the workforce needed to meet that demand.

The milestone comes as Caliber's apprenticeship model draws national attention. In June, Jaime Angell, Senior Director of Apprenticeships & Transitional Programs at Caliber, testified before the U.S. House Subcommittee on Higher Education and Workforce Development at a hearing titled "Workforce Rewired: Modern Apprenticeships for a Modern Economy." Angell shared how TAP's competency-based approach, which advances teammates based on demonstrated skills rather than time spent in a classroom, is helping close the industry's talent gap & open accessible pathways into skilled careers — reinforcing why programs like TAP are becoming a national priority.

“Reaching 3,000 graduates is an important milestone, but the real impact is measured by the careers our teammates build,” said Jaime Angell. "TAP creates opportunities for people to develop valuable skills, build meaningful careers and help strengthen the future of the collision repair industry. We’re proud to celebrate Cola’s achievement and the thousands of teammates who are helping shape our industry’s future.”

One of these graduates is Navy veteran Cola P., who was searching for a career where she could put the hands-on skills she developed during nine years of military service to work in a new way.

She found that opportunity after bringing her own vehicle to Caliber for repairs. A conversation with a Caliber teammate introduced her to TAP, and she joined the program to build a long-term career in collision repair. Earlier this year, Cola became the program's 3,000th graduate.

"For me, this is a huge accomplishment," said Cola. "When I first started, I wasn't even sure I was going to graduate from the apprenticeship. My mentors saw potential in me before I always saw it in myself, and their encouragement helped me keep going. Looking back now, I'm proud of how far I've come. I'm doing work that I enjoy, I'm continuing to grow my skills, and I've found a career that I can build on."

Cola's experience reflects the central role mentors play in TAP. Throughout the program, apprentices train alongside seasoned Caliber technicians who provide daily, hands-on guidance — coaching them through complex repairs, reinforcing the company's safety and quality standards, and offering the encouragement that helps teammates stay the course. Beyond passing on technical expertise, these mentors help apprentices build the confidence to grow into long-term careers, ensuring the craftsmanship that defines Caliber's work is carried forward to the next generation of technicians.

Today, Cola hopes her story encourages others, especially fellow veterans and those considering careers in the skilled trades, to explore opportunities they may not have previously considered.

"Good things are worth waiting for," she said. "There's no such thing as too much training. Stay humble, keep learning and don't be afraid to make mistakes. Every day is another opportunity to get better."

Cola’s journey reflects the broader mission of TAP. By investing in hands-on training and mentorship, Caliber is creating opportunities for more people to build rewarding careers while helping address one of the collision repair industry's greatest workforce challenges.

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,850 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, the nation's largest auto collision repair provider across 42 states, Caliber Auto Glass for glass repair and replacement, and Caliber Fleet Solutions.

With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry.

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