Growing Consumer and Business Interest in the Metaverse Expected to Fuel Trillion Dollar Opportunity for Commerce, Accenture Finds

Consumers eager to become active users of the metaverse and show high interest in problem-solving experiences related to fitness, retail, healthcare, travel and media

Growing consumer and business interest in the metaverse as a creator economy and tool to enhance day-to-day tasks is expected to fuel a $1 trillion commerce opportunity by the end of 2025, according to findings Accenture (NYSE: ACN) released at the Consumer Electronics Show (CES) in Las Vegas.

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Consumers show high interest in solutions that help them better complete everyday tasks and activities (Graphic: Business Wire)

According to the research, more than half (55%) of the roughly 9,000 consumers surveyed see the metaverse as a business opportunity for creating and monetizing content. Most (89%) C-suite executives also believe the metaverse will have an important role in their organization’s future growth, according to a parallel survey of 3,200 C-suite executives. The findings estimate 4.2% of company revenues, or a total of $1 trillion, could come from metaverse experiences and commerce by the end of 2025.

The findings indicate 55% of consumers want to be active users of the metaverse and nearly all of them (90%) want to do so in the next year. The top features consumers want are easy-to-use interfaces (cited by 70%) and access to a wide variety of applications (68%), which outperformed more “form” features, such as flashy headsets (55%) and the ability to personalize avatars (55%).

While gaming is appealing for 59% of metaverse users, only 4% of consumers see the metaverse as just a gaming platform. In fact, 70% say they intend to use the metaverse to access products and services across media and entertainment, fitness, retail, travel and healthcare. These preferences vary by age, with younger consumers more interested in media and fitness and those older in accessing health services in new ways. Still, what all have in common is a desire to enhance the things they already do every day, such as the experience of working-out at home (cited by 60%) or improving interactions with health professionals (55%).

“The metaverse as a continuum of technologies and human-centric experiences will usher in the next era of our digital lives and transform all aspects of business,” said David Treat, senior managing director and co-lead of Accenture’s Metaverse Continuum business group. “Underpinning it all are opportunities for new products and services, digital assets, business models and the technical capacity for conveying a sense of presence and expression.”

Kevan Yalowitz, Accenture’s Software & Platforms industry practice lead, added, “Consumers are starting to see the metaverse as an essential tool which, when integrated into their lives, can streamline how they complete tasks and increase productivity. Businesses able to deliver tangible experiences that address consumer needs in key areas of interest will gain early-mover advantage in a rapidly forming metaverse industry.”

To fully capture the opportunity, businesses should be strategic about business model changes being enabled by the metaverse while engaging with all stakeholders to inform the experiences they create:

• Be creative and keep it simple – Businesses should only develop metaverse experiences that are within their users’ mental models. Creativity is still key, but this means going back to the basics and building upwards. With this mindset, businesses can focus on the right metaverse strategies and operating models.
• Start small and focused – Businesses should approach the metaverse with a rigorous, customer-focused mindset that artfully services their needs. They should also focus on understanding how to apply the metaverse to different parts of the business.
• Engage with early building blocks – Metaverse and Web3 ecosystems are rapidly developing and launching new opportunities for value generation. This continues to open new doors for businesses — as long as they target the right areas quickly but thoughtfully.

About the Research

Accenture’s findings are the result of two research projects. The first report, based on a survey of 9,156 consumers, explores widespread attitudes, preferences and use cases in the metaverse. The second report combines recommendations, market analysis and a parallel survey of 3,200 C-suite executives. Read more about Accenture’s two metaverse reports: “Evolution, Then Revolution” and “From the Art of the Possible, to the Art of the Tangible.”

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services — creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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