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ReliaQuest named Customers’ Choice by Gartner for Managed Detection and Response (MDR) services

August 09, 2023 at 09:59 AM EDT

ⓘ This article is third-party content and does not represent the views of this site. We make no guarantees regarding its accuracy or completeness.

94% of ReliaQuest customers would recommend to their peers

ReliaQuest, the force multiplier of security operations, has been named as one of four global security firms to meet the top criteria of Gartner Peer Insights’ Customer Choice distinction in the first ever Gartner Voice of the Customer for Managed Detection and Response Services report.

ReliaQuest was rated 4.8 out of 5 for overall satisfaction levels, and 94% of reviewers responded that they would recommend ReliaQuest to their peers. Being placed in the sought-after upper-right quadrant of the Voice of the Customer report means ReliaQuest is recognized with the Gartner Peer Insights Customers’ Choice distinction, exceeding the market average for overall experience and the market average for user interest and adoption.

The report is based on feedback from 133 ReliaQuest customers who contributed reviews. One noted that ReliaQuest is "Living up to the vision of Make Security Possible,” adding that “ReliaQuest is a critical ally in protecting our assets from cyber criminals and other threat actors. We are perfectly aligned on how we think about detection and response to cybersecurity threats.”

Another said: “The experience with ReliaQuest has been very strong, in general. They have an extensive support team, including capable PMs, CSMs, technical experts, and of course the security operations team.”

“Everything we do at ReliaQuest is focused on the problem we solve for our customers, which is why this report is especially meaningful,” said ReliaQuest President of Field Operations, Colin O’Connor. “Our security operations platform is built on over a decade of experience working with some of the most advanced security teams in the world. At ReliaQuest, we believe security is a team sport and any accolades for ReliaQuest can be directly attributed to what we’ve learned together as we continuously work to make security possible.”

Read the full report here.

Or to read the full reviews or contribute one, please refer to the ReliaQuest Peer Insights page on Gartner.com here.

About ReliaQuest

ReliaQuest is the force multiplier of security operations. Our security operations platform, GreyMatter, automates detection, investigation and response across cloud, endpoint, and on-premise tools and applications. GreyMatter is cloud native, built on an open XDR architecture and delivered as a service any time of the day, anywhere in the world. With over 700 customers worldwide and 1,000+ teammates working across six global operating centers, ReliaQuest is driving outcomes for the most trusted enterprise brands in the world. We exist to make security possible. For more information visit www.reliaquest.com.