Evaluation based on Completeness of Vision and Ability to Execute

Moveworks, the leading generative AI copilot for employee support, today announced it has been recognized in the 2024 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management, named in the Challengers quadrant.

The Moveworks Copilot allows employees to interact with their enterprise systems in a simple, streamlined way by delivering a conversational interface as its main user interface (UI). Its agentic architecture can interpret user context, then plan and adapt on the fly to deliver true outcomes through an autonomous, extensible Copilot. Moveworks’ service management solutions drive better efficiency, boost productivity, and enhance overall employee satisfaction throughout the organization.

“Businesses today are saturated by too many tools that make it difficult for employees to find the information they need fast,” said Bhavin Shah, CEO of Moveworks. “Our enterprise Copilot removes that friction by unifying all of the systems within an enterprise to create one central place where employees can access insights across all applications. We believe this recognition from Gartner underscores our mission of delivering productivity to our customers through automation that actually helps.”

Moveworks also recently launched a first-of-its-kind automation engine, Agentic Automation, to empower developers to break through the limitations of traditional automation platforms. Agentic Automation equips developers with a powerful tool that enables the creation of AI agents that can interpret human language and execute automations on the user’s behalf — without needing external integration platforms.

To learn more about Moveworks’ AI platform for all employees, visit https://www.moveworks.com.

For more information on the Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management, 2024 report, visit link here.

Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Moveworks

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

For more information, visit Moveworks.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241011443642/en/