Lloyd will oversee the expansion of New Relic’s partnership ecosystem to deliver mission-critical intelligent observability insights across the enterprise

New Relic, the Intelligent Observability company, announced the appointment of Thomas Lloyd as Chief Business and Operations Officer. In this role, Lloyd will lead the expansion of the company’s partnership ecosystem to empower businesses across the enterprise with its Intelligent Observability Platform and advanced AI integrations. By connecting its platform with best-of-breed solutions, New Relic delivers mission-critical insights and intelligent recommendations to the tools and platforms where customers already work.

“Our customers increasingly rely on complex, interconnected systems,” said New Relic CEO Ashan Willy. “As a result, New Relic is doubling down on its strategic commitment to being the system of intelligence at the nucleus of a modern engineering practice. Our Intelligent Observability Platform drives business growth and developer velocity by integrating across workflows and enabling insights wherever our users operate. We’re uniquely positioned to power the ecosystem because our platform is extensible and strengthened by a sophisticated AI engine, paired with our platform approach to packaging and pricing. Thomas will lend his focus and expertise toward broadening our ecosystem strategy, making New Relic indispensable to every organization across the globe.”

“As an essential part of our mission to eliminate digital interruptions, we are extending the reach of our powerful platform to a broader ecosystem, serving not just our customers’ technical environments, but also their workflows,” said New Relic Chief Business and Operations Officer Thomas Lloyd. “Our ecosystem-first mindset begins with understanding the needs of our customers. By integrating into their daily tools with our curated partnerships and agentic orchestration capabilities, our customers can access essential observability data and actionable insights in real time, and in a rapidly growing and expansive set of use cases and toolsets. This comprehensive strategy ensures systems remain healthy, downtimes are remediated quickly, and businesses gain faster access to the data they need for successful operations—starting with solving the mission-critical needs that observability provides, and now reaching beyond into the areas where the rich insights from observability data can deliver even more value to our customers.”

Accelerating innovation in observability

New Relic continues to solidify its leadership in observability with groundbreaking advancements. Recent innovations include the launch of the New Relic Intelligent Observability Platform, which transforms observability from ensuring uptime and reliability into a key driver of business growth and developer velocity. The platform enables new innovations like the New Relic agentic AI integrations with Amazon Q Business, GitHub Copilot, and Google Gemini. It also announced a collaboration with NVIDIA to offer New Relic AI monitoring for applications developed with NVIDIA NIM, the launch of the first integrated, AI-strengthened digital experience monitoring (DEM) solution, and the introduction of New Relic Pathpoint Plus. These advancements equip businesses of all sizes to optimize digital application performance and reliability at scale.

As Chief Business and Operations Officer, Lloyd oversees the company's business and operations functions, including product and cloud partnerships, corporate development, security, legal, privacy, information technology, and compliance. Lloyd has spent a decade at New Relic, where he has become known for building high-performing teams and fostering strategic and operational collaboration. Lloyd has a proven track record of furthering the company’s business goals and leading it through milestones, including its 2023 sale. His expertise solidifies New Relic’s leadership in observability and enables the company to meet the growing demands of an interconnected digital-first economy.

For more information on career opportunities at New Relic, visit www.newrelic.com/about/careers.

About New Relic

The New Relic Intelligent Observability Platform helps businesses eliminate digital interruptions. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.

That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth. Visit: www.newrelic.com.

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