Integration enables real-time transcription, low-latency voice bots, and analytics within existing AWS environments

Deepgram, the world’s most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and Amazon Lex, enabling real-time transcription, low-latency voice bots, and analytics within customers’ existing AWS environments.

With this launch, teams can use Deepgram’s models natively in Amazon Lex for natural conversational experiences and pair them with Amazon Connect to unlock real-time transcription, quality monitoring, and automation without heavy custom engineering for customer experience scenarios.

“Our work with Amazon Connect expands what’s possible for contact centers and enterprise voice applications on AWS. Together we are enabling customers to achieve higher accuracy, lower latency, and greater deployment flexibility with Deepgram’s advanced speech technology, all seamlessly integrated within AWS,” said Scott Stephenson, CEO and Co-Founder, Deepgram.

Real-time transcription and analytics in Amazon Connect enable live coaching, compliance monitoring, and automated workflows built on a documented integration pattern. Native STT and TTS support in Amazon Lex deliver ultra-low latency, natural-sounding voice experiences and accurate understanding in noisy, high-variance environments. The integration fits seamlessly into existing AWS operations, allowing customers to deploy inside their AWS environment, keep data within AWS, and streamline procurement through AWS Marketplace.

"At AWS, we're continuously innovating to help businesses create exceptional customer experiences," said Pasquale DeMaio, VP of Amazon Connect at AWS. "Integrating Deepgram's advanced speech technology with Amazon Connect enables organizations to build voice interactions that understand context and respond with appropriate pace and tone, transforming automated interactions into opportunities for deeper customer relationships."

Deepgram’s integrations with Amazon Connect and Amazon Lex are available for customers building on AWS today, with live demonstrations planned at AWS re:Invent in Las Vegas, December 1–5, 2025, in Deepgram Booth #690.

Learn more and explore deployment resources here.

About Deepgram

Deepgram is the world’s most realistic and real-time Voice AI platform, offering speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) capabilities–all powered by its enterprise-grade runtime. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through cloud APIs or as self-hosted / on-premises APIs – due to its unmatched accuracy, low latency, and pricing. Customers include technology ISVs building voice products or platforms, co-sell partners working with large enterprises, and enterprises solving internal use cases. Having processed over 50,000 years of audio and transcribed over 1 trillion words, there is no organization in the world that understands voice better than Deepgram. To learn more, please visit www.deepgram.com, read its developer docs, or follow @DeepgramAI on X and LinkedIn.

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“Our work with Amazon Connect expands what’s possible for contact centers and enterprise voice applications on AWS..." said Scott Stephenson, CEO and Co-Founder, Deepgram.