Winners to be announced at SupportWorld Live in May in Las Vegas

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the finalists of HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management.

The 2025 HDI Award finalists include:

Best Service and Support Manager

• Daryl Jacoby, Johns Hopkins University Applied Physics Laboratory
• Jim King, Northwestern Mutual
• Purushotham Nelligere, Unisys
• Janice Smith, Farm Credit Mid-America

Best Service and Support Technician

• Sergio Michel, First American
• Mason Lezette, Rochester Institute of Technology (RIT)
• Cameron Pickard, State of Michigan
• Cristen Vang, Great River Energy

Best Service and Support Analyst

• Kenny McLean, Open Technology Solutions
• Zachary Moon, First American IT Service Desk
• Meghan O'Connor, UPMC
• Megan Schroeder-Tschida, Infinite Campus

Best Local Chapter Officer

• Matt Beran, InvGate
• Liz Bunger, Vertex
• Tyler Russell, The MIL Corporation
• Jill Weber, Northwestern Mutual

Best Customer Experience

• Fundraise Up Inc.
• MTA Solutions - Matanuska Telecom Association
• Splashtop
• University of Alaska Anchorage - IT Experience Management Task Force

Best Service and Support Culture

• IGS Energy
• Johns Hopkins Applied Physics Laboratory (APL)
• SitusAMC IT Support

Best Service and Support Organization

• First American Field Services - Desktop Support
• Fundraise Up Inc.
• Infinite Campus - Campus Support Team
• Northwestern Mutual Technology Service Center
• The State of Michigan Department of Technology, Management and Budget Client Service Center

Best Service Improvement Initiative

• DXC
• Revinate
• Unisys
• WBM Technologies LP

Best Use of Technology

• First American, IT Service Desk
• Unisys Global Service Desk
• WBM Technologies

The Industry Award winners are evaluated through a meticulous selection process. Submissions are judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more.

“Congratulations to the HDI Global Service and Support Awards finalists,” said Tara Gibb, Senior Director of HDI. “Your dedication sets you apart in the technical support and service management industry. We look forward to bringing the industry together this spring to see who shines as the best of the best.”

To learn more about HDI’s Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn.

HDI Awards winners will be revealed at SupportWorld Live in Las Vegas on Wednesday, May 21. The event takes place May 18-22 at the MGM Grand in Las Vegas. Register here.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.

About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Connect.

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