Scalable platform enhances digital banking experience for consumers and businesses across Arkansas communities

Candescent, the leading independent digital banking platform in the United States, today announced that Stuttgart, Ark.-based Farmers & Merchants Bank has selected Candescent’s Digital Banking platform to improve its customer experience and offer more advanced features for both retail and business banking.

Founded in 1945, Farmers & Merchants Bank with $1.8 billion in assets, has a long history of serving the local community with trusted financial services for farmers, businesses and families. Committed to innovation and community engagement, the bank identified the need for a more intuitive, modern digital banking platform that could meet evolving customer expectations while improving both customer and back-office experiences.

Candescent’s sophisticated platform provides the extensibility and functionality required to meet the needs of Farmers & Merchants Bank’s staff, as well as its business and retail customers. It will allow the bank to streamline cash management services, deliver more intuitive and user-friendly interactions and enhance mobile access for businesses. These enhancements directly support the bank's goal to expand digital adoption and streamline operations. Additionally, Candescent’s data-driven insights will allow the bank to better tailor offerings to its diverse customer base.

“Providing a seamless, exceptional digital banking experience is a top priority for us,” said Greg Connell, President of Farmers & Merchants Bank. “We were highly selective in choosing a provider. We were seeking a true partner that had an innovative product and roadmap which align with our commitment to customer service, and Candescent stood out as the right choice. Candescent’s platform enables us to deliver the well-rounded, personal banking experience customers expect while increasing efficiencies and productivity in our back office. We are confident that this platform will help us achieve our goals of being the best employer for our staff, the best bank for our customers and the best investment for our shareholders.”

“We are excited to support Farmers & Merchants Bank in modernizing its digital banking operations,” said Brendan Tansill, CEO of Candescent. “Our API-driven, extensible framework will empower the bank to drive innovation, strengthen loyalty and quickly respond to changing customer preferences and needs. As Farmers & Merchants Bank looks to the future, our platform offers a robust foundation for growth and continued success in an increasingly competitive financial services landscape.”

About Candescent

Atlanta, Ga.-based Candescent is the largest independent digital banking platform in the United States. With a comprehensive, digital-first product suite, Candescent drives success for its financial institution clients by delivering a seamless experience that elevates and connects digital and physical banking channels. Candescent currently serves more than 1,300 banks and credit unions representing nearly 30 million registered users. For more information, visit www.candescent.com.

Web site: www.candescent.com

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Farmers & Merchants Bank has selected Candescent’s Digital Banking platform to improve its customer experience and offer more advanced features for both retail and business banking.