CI&T (NYSE: CINT), a global technology transformation specialist, today released a new report, Patient-Centric Data Collection: 5 Findings and Opportunities for Every Healthcare Provider, which uncovers a trust gap in patient data handling and highlights opportunities to improve the healthcare experience. The report outlines key findings that point to a common need: a more patient-driven, transparent approach to data collection and management.

“Trust in data accuracy, privacy, and accessibility is not just a back-end IT issue – it’s an all-around experience issue,” said Luiz Cieslak, SVP, Head of Healthcare & Life Sciences at CI&T. “The data shows that improving transparency, digital engagement, and patient autonomy are essential to building trust and improving overall care outcomes.”

CI&T surveyed 500 U.S. patients who have recently engaged with the healthcare system to gather their perspectives on sharing information with their healthcare provider. To understand how experiences shifted based on sentiment, the survey also captured the respondents' Net Promoter Score (NPS). Promoters—those who rate their likelihood to recommend as 9 or 10—demonstrate strong loyalty and satisfaction, while detractors (0–6) and passives (7–8) reflect lower levels of confidence and engagement.

The key findings include:

• Trust Gaps Undermine Confidence in Data Sharing - patients who are satisfied with their care (promoters) are 45% more likely than unsatisfied patients (detractors) to trust their provider's data-sharing capabilities. Additionally, there's a 41% gap between promoters and detractors in their willingness to trust providers with their personal data, underscoring the need for greater transparency and reassurance around data handling.
• Patients are Willing to Invest Time on Paperwork, If They Trust the Outcome – Half of patients (52%) reported completing paperwork prior to appointments, with 70% spending more than five minutes doing so. Time spent on forms had minimal impact on satisfaction – as long as patients believed the information would be used to enhance care quality.
• Digital Pre-Registration Boosts Control but Adoption Lags – While 52% of patients were asked to pre-register online, only 46% followed through. Digital engagement is notably lower among detractors, with just 39% completing pre-registration, compared to 63% of promoters.
• While Paperwork Is Tolerated, Redundancy Erodes Confidence – 60% of respondents said they had to repeat details like diagnoses, medications, or allergies. While this didn’t significantly affect satisfaction scores, it represents a lost opportunity to instill confidence in data accuracy and continuity of care.
• Patients Want More Control Over Their Records – 50% of respondents report having to correct their data at a recent visit, signaling a larger trend of the importance of patient access and the ability to update records themselves.

Download the full report here.

About CI&T

CI&T (NYSE: CINT) is a global technology transformation specialist for 100+ large enterprises and fast growth clients. CI&T brings a 30-year track record of helping clients navigate change to deliver accelerated business impact, with deep expertise across AI, strategy, customer experience, software development, cloud services, data and more. CI&T’s proprietary AI platform, CI&T FLOW boosts team productivity, ensuring fast, efficient, and scalable delivery of world-class solutions. CI&T operates globally, supported by over 7,400 professionals across 10 countries.

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