Connect AI agents with customers, staff, and existing IT systems into a network of predictable agents that automate work across the enterprise

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today at PegaWorld® introduced Pega Agentic Process Fabric™, a breakthrough service that orchestrates all AI agents and systems across an open agentic network for more reliable and accurate automation. By extending the Pega Process Fabric® architecture, Pega Agentic Process Fabric enables agents, apps, systems, and data to work together to complete tasks predictably and dependably through trusted workflows.

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This screenshot of Pega Agentic Process Fabric shows how a user can view all available AI agents on the Fabric network as well as providing a path from them to register new agents.

Despite unrelenting agentic hype, many enterprises still worry about agents going rogue, making organizations hesitant to unleash them at scale. In fact, a recent study found only 32% of companies believe they will be able to leverage agents in the next three years. Instead, most deploy agents in discrete silos, untethered from other agents and workflows that could keep them in check. Without more robust agent orchestration tied to workflows, enterprises will continue to hold back, leaving the breathless promises of the agentic revolution unfulfilled.

Pega Agentic Process Fabric enables enterprises to build more effective agents that can automate end-to-end customer journeys. This powerful new service intelligently registers AI agents, workflows, and data across Pega applications and third-party IT systems – all of which are immediately available on the Fabric. By connecting any agent to this library of assets, Pega allows businesses to provide more comprehensive self-service while enabling employees to work more efficiently across the enterprise.

Pega helps ensure agent reliability by infusing the right type of AI at the right time. Its solutions uniquely separate creative AI reasoning during workflow ideation at design time from the semantic AI execution at run time when agents find and follow approved workflows. Most agentic solutions shortsightedly deploy AI reasoning at run time, which introduces unnecessary risk and unpredictability during mission-critical moments. Pega’s AI approach – driven by Pega Blueprint™ design agents – creates optimized workflows that can be conversationally leveraged by agents, giving enterprises the confidence to deploy them at scale. And Pega does all of this without any complex integrations or free-text prompt engineering, which not only slows implementation, but presents even more runtime unpredictability.

Uniquely orchestrating your new agentic workforce

Pega Agentic Process Fabric unlocks AI agents across the enterprise through:

• Seamless agentic experiences: Pega Agentic Process Fabric analyzes its library of discoverable agents, workflows, and data across systems, enlisting the most appropriate one for the job. It can leverage Pega Blueprint to design new workflows on the fly where automation doesn’t yet exist – all with human governance built in. Users engage with these agents on their preferred channels, such as chatbots, email, voice, and more.

• Enterprise-grade reliability: Pega Agentic Process Fabric builds on Pega Predictable AI™ Agents to uniquely combine workflow reliability with AI reasoning creativity. When the Fabric invokes a workflow, Pega Predictable AI Agents converse with users while guided by structured workflows to maintain compliance with rules, regulations, and standards.

• Open connectivity: Pega supports emerging agent interoperability standards including Model Context Protocol (MCP) and Agent-to-Agent (A2A). This allows Pega Agentic Process Fabric to orchestrate agents together across multiple applications and platforms to deliver better customer and employee experiences in any channel.

• Complete control: Built on Pega’s trusted workflow automation foundation, every agent includes enterprise-grade security controls to prevent misuse. This helps ensure the right people engage with the right agents while also regulating agent-to-agent interactions. Organizations can monitor each agent’s actions step by step, with a full audit trail for reporting and compliance to optimize agentic strategies against business goals.

Pega’s agentic strategy: The big picture

This launch brings Pega’s differentiated AI agent strategy together. The story begins with Pega Blueprint, the industry’s first workflow and decisioning design agents that create optimized business processes and customer engagement strategies. These app workflows can then be instantly transformed into Pega Predictable AI Agents through the Pega Agent Experience™ API. Rooted in trusted workflows, these apps-turned-agents perform more reliably without going off the rails. When added to Pega Agentic Process Fabric, agents work together across all enterprise applications to understand user intent, orchestrate with other agents, and deliver the consistent outcomes people should expect.

Availability and sneak previews

Pega Agentic Process Fabric will be available in Q3 2025 with the launch of the latest Pega Infinity™ suite. Several parts of the Fabric are available now, including Pega Blueprint, which has generated thousands of workflows for clients and can be used with a free Pega user ID at www.pega.com/blueprint.

Pega Agentic Process Fabric is on display this week at PegaWorld, the annual user conference at the MGM Grand in Las Vegas. PegaWorld offers inspirational stories of innovation from some of the world’s most important organizations along with hands-on demos of Pega’s latest offerings. Visit www.pegaworld.com for show highlights.

Note: Pega Process Fabric will now become Pega Agentic Process Fabric, which will include all the key capabilities of Pega Process Fabric and extend it with new Pega Agentic Process Fabric features.

For more information on Pega Agentic Process Fabric, visit www.pega.com/technology/agentic-process-fabric.

Quotes and commentary

"Other companies want you to build thousands of agents and then deploy their control towers to try to manage them all,” says Alan Trefler, founder and CEO, Pega. “We take a radically different approach. By weaving together existing workflows, data, and knowledge together in Pega Agentic Process Fabric, we build predictable agents that fundamentally change how employees work and customers engage without rearchitecting all your systems. With decades of workflow automation and AI experience, Pega was made for this moment. Combining the powerful AI agents with reliable enterprise-grade workflows will redefine how organizations approach their automation strategies.”

“We see the incredible potential for deploying AI agents to improve efficiencies and deliver differentiated experiences for our customers and employees,” said Erica van de Ven, Global Head of Financial Economic Crime Tech, Rabobank. “But like many others in highly regulated industries, we need to be extremely diligent in how we approach it to ensure these agents don’t develop a mind of their own and cause damage that’s difficult to reverse. That’s why we’re intrigued about Pega’s approach with Pega Agentic Process Fabric.”

“AI agents hold immense promise—but without orchestration, they risk becoming isolated pockets of automation,” said Mahesh Agrawal, chief executive officer, global Pega business, Credera. “Pega Agentic Process Fabric redefines what’s possible by creating a unified directory of agents and workflows that spans the entire enterprise, across both Pega and non-Pega systems. At Credera, we see this as a pivotal step forward: empowering conversational agents to collaborate, trigger, and complete workflows seamlessly—wherever they reside. This isn’t just integration; it’s intelligent, enterprise-wide coordination that ensures AI delivers real business outcomes, not siloed efforts.”

“At Tata Consultancy Services, we are dedicated to driving business transformation through cutting-edge innovation,” said Gopinath Munusamy, global head, enterprise solution unit, digital process management, TCS. “Our partnership with Pega is instrumental in helping clients unlock new levels of efficiency and intelligence. By harnessing the power of Pega Agentic Process Fabric, we will enable enterprises to move beyond traditional automation toward systems that can reason, adapt, and act autonomously. Pega’s agentic AI, integrated with TCS AI-based solutions and accelerators, brings futuristic offerings to our customers. This collaboration marks a significant step forward in delivering dynamic, outcome-driven solutions that empower our clients to lead in a rapidly evolving digital economy.”

Supporting resources

• Learn more: Pega Agentic Process Fabric
• Background: What is Agentic AI?
• Event: LinkedIn Live event on “Agentic Advancements”
• Pega blog: We are entering the era of agentic workflows

About Pegasystems

Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com

All trademarks are the property of their respective owners.

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Pega Agentic Process Fabric enables agents, apps, systems, and data to work together to complete tasks predictably and dependably through trusted workflows.