Copilot AI powers Frontline OS for end-to-end frontline workforce workflows, delivering speed and scalability at scale

Fountain, the AI-native platform for managing the global frontline workforce, announced today the launch of Frontline OS, an AI-native operating system that automates hiring, onboarding and workforce management that is purpose built for the 2.7 billion frontline global workers.

According to McKinsey research, “Losing a single frontline retail employee costs a retailer nearly $10,000.” This cost and other retention and hiring-related challenges extend into food and beverage, hospitality, healthcare, delivery, and other sectors with frontline employees. Frontline OS attacks those struggles with AI-powered automation and centralized workflows.

At the heart of Frontline OS is Fountain Copilot, whose reasoning is powered in part by Anthropic’s Claude models. Copilot can respond to a team’s natural language prompts to complete tasks such as “find and hire 200 delivery drivers in Atlanta.” It uses multiple Fountain agents to post job listings, screen, and hire strong candidates. Copilot also fills shifts autonomously and runs compliance reports.

“This is our moment to set the standard,” said Sean Behr, CEO of Fountain. “Frontline OS isn’t just another platform — it’s the infrastructure for an economy that’s been neglected by traditional software. With it, we’re giving the frontline workforce the same level of automation, intelligence, and interface innovation that desk workers have had for years.”

Frontline OS revolutionizes how businesses manage their frontline workforce by combining powerful tools into one platform through four key capabilities:

• Applications – Products for hiring, sourcing, scheduling, compliance and engagement
• Automation – Tools to connect systems, create workflows and communicate across channels
• Intelligence – Insights and analytics that provide complete visibility into your workforce
• AI Agents – Smart assistants, including Copilot that automate routine tasks

Data from Fountain’s Copilot customers report strong results, including:

• Up to five times faster deployments of new workflows
• End-to-end hiring execution with zero support tickets, according to Fountain customers’ data.
• Up to 60% fewer implementation hours

For more information about Frontline OS, please visit www.fountain.com/frontline-os. To learn how to build a Frontline Operating System that transforms your workforce outcomes, download our whitepaper, “Redefining Frontline Operations in the Age of AI.”

About Fountain:

Fountain is the AI-native platform for managing the global frontline workforce. Through its AI-native operating system Frontline OS, businesses can 10x their team, 10x their speed, and 10x their talent — to unlock unprecedented efficiency and impact. With a modular architecture, orchestration agents, and a commitment to equity and transparency, Fountain is reinventing how businesses hire, retain, and empower millions of workers across logistics, retail, hospitality, and healthcare. Visit www.fountain.com to learn more.

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“This is our moment to set the standard,” said Sean Behr, CEO of Fountain. “Frontline OS isn’t just another platform — it’s the infrastructure for an economy that’s been neglected by traditional software.