Seasoned design leader for global organizations, such as GM, Mastercard and Sapient, to accelerate industry-wide transformation in digital CX

Candescent, the leading cloud-based provider of intelligent digital and unified customer experience solutions for financial services, today announced that Donald Chesnut has been named Chief Design Officer. In this role, Chesnut is guiding how Candescent develops and delivers exceptional digital experiences for its 1,300 bank and credit union clients and the 30 million end users they serve.

Chesnut brings nearly 30 years of experience helping the world’s most recognized brands transform customer experiences through design and innovation. He most recently served as Chief Experience Officer at General Motors, where, under his leadership, the company elevated its NPS by 10 points, redesigned its mobile apps to the top of their categories, and integrated customer-centered design into vehicles. Previously, he was EVP and Chief Experience Officer at Mastercard, where he built enterprise design and CX capabilities and launched consumer and B2B2C products such as Click to Pay and Digital Debit. Earlier in his career, Chesnut led Publicis’ 1,400-person global customer experience and design organization, creating the AI-based “Marcel” platform to drive collaboration. He has also guided product design for Disney Parks, Target, The Wall Street Journal, U.S. Bank, and RBS, among others.

“Strong design isn’t just about aesthetics; it’s about creating meaningful products that drive real impact for users and financial institutions alike. Candescent understands this charge and is uniquely positioned to shape the future of digital banking experiences,” said Chesnut. “By applying strategic design and the new tools available like AI, we can reimagine how financial services are delivered, making them simpler, more human, and driving greater value. I am proud of the design-led culture we’re building at Candescent, one that is making those goals a reality.”

“Donald has a remarkable track record of elevating customer experiences and creating tangible bottom-line transformations for some of the world’s largest and most complex organizations,” said Gareth Gaston, Chief Product Officer of Candescent. “As we lean into being a design led organization that delivers industry leading experiences, having a strong design leader who will build a world class design team and capability is a cornerstone of our product strategy. We’re thrilled to have Donald join our team as we empower banks and credit unions to differentiate, grow, and stay ahead of the curve.”

About Candescent

Atlanta, Ga.-based Candescent is the leading cloud-based digital banking solutions provider for U.S. financial institutions. We enable clients to differentiate and grow by securely delivering innovative experiences in consumer and business banking, onboarding and sales, payments, servicing, and marketing and data. Candescent serves 1,300 banks and credit unions representing 30 million registered users. For more information visit www.candescent.com.

Web site: www.candescent.com

LinkedIn: www.linkedin.com/company/candescent-tech/

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View source version on businesswire.com: https://www.businesswire.com/news/home/20250911352564/en/

“Strong design isn’t just about aesthetics; it’s about creating meaningful products that drive real impact for users and financial institutions alike."