NEWARK, Calif., Dec. 22, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today a new suite of pre-built, emotionally aware Conversational AI Agents designed to make adding AI to the brand experience faster and simpler.
Created for brands who want to intelligently transform their operations with the power of agentic AI without the complexity of building it themselves, the suite of intelligent agents can get answers, track orders, schedule appointments, and handle payments with understanding and empathy, according to each client’s brand voice. The “starter kit” offers four agentic AI agents – Product Support, Order Status, Appointment Scheduling, and Collections – that are designed to solve the most common customer challenges.
The new capabilities reflect the expertise the company has developed by creating exceptional brand experiences. The assistants offer both the efficiency of AI and the emotional skills of high performing interactions, including reacting to changes in tone of voice and using empathy. Assistants respond to each customer’s behavior accordingly, including nuances in different cultures and languages.
Nespresso, the pioneer and reference for premium portioned coffee, partnered with Concentrix to implement advanced AI conversational technologies to drive a better overall brand experience.
“We were extremely happy to partner with the Concentrix team on the AI innovations portfolio, which has transformed our customer engagement strategy through the implementation of advanced technologies, including enhanced B2C and groundbreaking B2B chatbots,” said Elena Staehli, Head of Nespresso’s Customer Relationship Center. “This collaboration not only elevates the customer experience by improving service efficiency and responsiveness but also empowers our frontline employees with the tools and training they need to deliver exceptional service and foster professional growth.”
“Our new agents help companies move faster, with more confidence to create lasting value with AI,” said Chris Caldwell, President and CEO, Concentrix. “Built from helping our clients use advanced technologies to power their brand experience, these ready-to-use tools to help our clients quickly pivot AI from a cost-saver to a relationship-builder and ultimately, a growth driver.”
Each agent is built within Concentrix’ Agentic Operating Framework™, the company’s model for developing responsible agentic AI, using its agent-building platform, iX Hello™, which is a part of the company’s Intelligent Experience (iX) Product Suite. As with all of the products in the iX product suite, conversational agents offer the highest standards for secure and trustworthy AI, certified by the ISO standards shaping the market today.
Learn more about Concentrix’ Conversational AI Agents on the Concentrix website, available globally today.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and products portfolio, the potential benefits associated with the use of iX Hello, the Agentic Operating Framework, and the company’s other products and services, including customer satisfaction, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
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