In this episode, the Datatel team explores how shifting to automated IVR Payment solutions can protect sensitive customer data, remove payment information from the reach of live agents, and simplify PCI DSS compliance requirements.
(PRUnderground) August 13th, 2025
Datatel Communications Inc. (Datatel), a leading provider of PCI Compliant IVR Payment solutions and PCI compliance services, today announced the release of its newest podcast episode: Rethinking How You Handle Payments by Phone. This episode delivers practical insights for businesses that are seeking to modernize their phone payment processes, enhance customer trust, and reduce compliance risk.
In today’s environment, manually processing payments over the phone can expose organizations to data security threats, compliance challenges, and higher operational costs. In this episode, the Datatel team explores how shifting to automated IVR Payment solutions can protect sensitive customer data, remove payment information from the reach of live agents, and simplify PCI DSS compliance requirements.
Listeners to this podcast will discover:
- Why traditional live-agent phone payment handling poses serious security and compliance risks
- How IVR Payments can reduce PCI scope while improving efficiency and customer satisfaction
- Best practices for implementing a secure, automated phone payment system
- Real-world examples of businesses achieving measurable results
“Our goal with this episode is to give business leaders a fresh perspective on how phone payments are handled and to show that there’s a better, safer, and more efficient way to do it,” said Barnard Crespi, Co-CEO of Datatel. “When businesses embrace automation, they’re not only protecting themselves, they’re also creating a more seamless experience for their customers.”
Listen to the episode now:
Rethinking How You Handle Payments by Phone
About Datatel Communications Inc
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
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Original Press Release.
