Safely design, build, and deploy agents, with flexible options for customization

Epicor, a global leader in industry-specific enterprise resource planning software, today announced new functionality and a structured approach to designing, building, and deploying within Epicor Prism, a network of vertical AI agents that execute work directly inside the ERP systems that run the make, move, and sell economy.

As ERP evolves from a system of record into a system of outcomes, Epicor is delivering AI that moves beyond insight to action. Introduced at Epicor Insights 2026, the latest advancements include Epicor Lux, the company’s agentic design system, as well as the Epicor Prism Agent Foundry, and a new wave of Epicor Prism agents addressing high value, decision-critical enterprise workflows.

These capabilities strengthen Epicor Prism as a foundation for responsible, outcome-driven AI, bringing agentic design, custom agent creation, and intelligent execution together.

“Our customers operate in complex supply chain environments where decisions must be executed quickly and with precision,” said Vaibhav Vohra, President and Chief Product and Technology Officer at Epicor. “Today, with Prism, we’re enabling intelligence that can execute inside the system of record, all while preserving the controls and accountability ERP was built for.”

Enabling Users to Build What Comes Next

Epicor’s approach is built on a structured, unified stack that spans planning, creation, and execution:

• Epicor Lux: Establishes a consistent framework for agent design, governance, and security
• Epicor Prism Agent Foundry: Provides a guided workspace environment for building and customizing AI agents.
• Epicor Prism Agents: Within ERP workflows, agents operate to execute actions across data, processes, and decisions.

At the core of this approach is Epicor Lux, Epicor’s agentic design system. More than a traditional UI framework, Lux is designed to help humans and AI agents communicate with ERP systems dynamically, while enforcing consistent user experience and security standards across all agents built with Epicor Prism.

As the control framework for agentic innovation, Lux ensures that every agent looks, feels, and behaves like a trusted Epicor product. It is designed to help users understand context, confidence, and potential consequences while keeping humans in the loop.

Building on Lux, Prism Agent Foundry provides a guided, self-service workspace that enables customers and partners to build custom vertical-specific agents directly within the Epicor platform.

Prism Agent Foundry enables customers to use their data to create agents tailored to their specific business goals, while supporting an increasingly open agentic ecosystem. Customers will be able to orchestrate workflows and visibility tooling across ERP while their agents operate safely within Epicor's enterprise governance guardrails.

Proof at Scale: AI Already Operating in Production ERP Environments

These advancements build on Epicor’s existing production AI footprint, with its agentic vision already delivering measurable results. The Prism Knowledge Agent alone processes more than 70,000 requests per month, supporting users inside Kinetic, Prophet 21, and Propello applications, providing in‑context learning for users to complete tasks with greater efficiency and confidence.

In parallel, Epicor operates the largest opt‑in ERP dataset, supporting inventory and transactions across roughly 40 percent of the estimated $54B U.S. independent wholesale automotive aftermarket, based on light and medium duty parts distributors. This breadth provides additional context into operational patterns, helping customers better understand activity across their business and support more informed decision making.

Those benefits translate directly into day‑to‑day operational gains. “Prism delivers ~85% faster shipment tracking by collapsing multi‑system lookups into a single‑click, single‑view experience-enabling near‑instant customer responses and higher customer confidence,” said Daniel Epler, Chief Financial Officer, Tuffaloy Products, Inc.

Together, this combination of scale, embedded intelligence, and contextual insight provides the foundation needed to responsibly apply AI within complex supply‑chain workflows, helping customers move beyond isolated use cases and take action more consistently in their operations.

New Prism Agents Now Available

In addition to Agent Foundry, Epicor continues to develop purpose built, industry specific agents engineered to deliver capabilities beyond what general-purpose tooling can achieve. The company also introduced a host of new and forthcoming Prism agents designed to address time-intensive, decision-critical workflows, including:

• MRP Log Agent – Analyzes MRP output logs so users can better understand why MRP recommendations were made.
• Freight Spend Agent – Combines ERP and shipping data to identify carrier discrepancies, reconcile variances, and prevent ongoing freight leakage.
• Reasoning Agent – Helps users move from answers to action by synthesizing Epicor ERP data, documents and context.
• Quick Ship Tracking Agent – Provides fast access to shipment tracking information using PO, SO, or customer names, helping teams quickly understand shipment status.
• Quick Ship Freight Insight Agent – Delivers shipment volume and performance insights at the carrier and facility level, enabling logistics decisions based on pattern analysis.
• Prophet 21 Prism Business Rules Agent – Allows P21 users to create and modify business rules from natural language prompts while preserving platform governance.
• EDI Agent – Enables Kinetic users to ask plain-language questions about EDI document status, investigate errors, and review transaction status.
• CPQ Snap Assistant - Increases efficiency for CPQ administrators during configurator development and maintenance.
• Smart Data Capture Agent – Extracts and validates complex documents across AP and compliance workflows.

More than 30 additional Epicor Prism agents are in development, including financial planning and optimization, compliance, invoicing, logistics, and sustainability use cases.

“AI only succeeds in production when it’s grounded in reality. That requires deep industry knowledge, a trusted ERP data model, and enterprise‑grade security. All of which are capabilities that uniquely position Epicor to bring AI into real supply‑chain execution at scale,” Vohra continued.

Enterprise Software Becoming Headless: Enabling Action Beyond the Screen

Epicor is advancing headless ERP capabilities designed to support AI-driven interfaces and agentic workflows. By delivering API-first ERP services independent from traditional user interfaces, Epicor enables AI agents, including Prism and customer-preferred LLM platforms, to securely interact with and execute work inside ERP systems using emerging interoperability standards such as MCP (Model Context Protocols), while maintaining enterprise-grade governance, security, and control, with built-in safeguards to protect business data and workflows. This approach allows organizations to adopt new AI technologies and interaction models without reworking core ERP systems, enabling AI agents to operate directly within the business processes that drive the make, move, and sell economy.

A Practical Step Toward Cognitive, Outcome‑Driven ERP

Looking ahead, Epicor also outlined its long-term vision for predictive, network-level insights across the supply‑chain, leveraging opt‑in, anonymized data across its customer community. Together, these advancements represent a practical step in Epicor’s long‑term direction toward cognitive, outcome-driven ERP where intelligence executes within the systems businesses depend on the most.

For more information, visit Epicor.com.

About Epicor

Epicor is a global leader in industry‑specific ERP software, serving the make, move, and sell industries for more than 50 years. Built on deep supply‑chain expertise, Epicor is redefining ERP for the AI era with its Cognitive ERP vision – embedding intelligent agents, automation, and human‑guided decision support directly into enterprise workflows. Epicor helps organizations move from insight to action with confidence, clarity, and speed. Visit www.epicor.com.

Epicor, Prophet 21 and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. Results are not guaranteed, and each user’s experience will vary.

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