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A North Carolina couple who were victims of flooding due to Tropical Depression Chantal told WRAL News their reservation was canceled at a local hotel because they are Durham residents. The hotel chain has since apologized.

Durham flooding victims turned away from hotel because of address

AT 7 O'CLOCK, WILLIE DANLEY. WE'LL SHOW US THE PROBLEM. THE DEBRIS IS ALSO CREATING FOR THE DAM. KNOW DURHAM RESIDENTS ALLOWED THAT POLICY. SURPRISE TO DURHAM COUPLE TRIED TO CHECK INTO A LOCAL HOTEL. >> AFTER THEY WERE DISPLACED BY FLOODING WRAL'S MONICA CASEY JOINING US NOW LIVE FROM THE HOTEL WHERE THAT HAPPENED. MONICA, YOU GOT IN TOUCH WITH THE COMPANY WHO OWNS THAT HOTEL. WHAT DO THEY HAVE TO SAY? >> YEAH, ACTUALLY, THEY ARE APOLOGIZING FOR WHAT HAPPENED HERE EARLIER THIS MONTH. NOW THAT COUPLE MADE A RESERVATION ONLINE TO STAY HERE AND IT WASN'T UNTIL THEY ARRIVED. THEY WERE TOLD THEY COULDN'T STAY. >> SO SOME RELIEF AND SOME MOVEMENT. SO WHAT IS THE WATER? WE WANT TO GO BACK TO IRA AND GWENDOLYN MONTAGUE HAVE LIVED IN THIS HOME FEET FROM THE ITO RIVER FOR NEARLY 15 YEARS. THEY LOST EVERYTHING IN FLOODING FROM SEAN TALL. >> AFTER A FEW DAYS STAYING AT A HOLIDAY INN. GWENDOLYN MADE A RESERVATION ON PRICE LINK FOR THIS CANDLEWOOD SUITES ARRIVING TO AN UNPLEASANT SURPRISE AFTER A NEARLY 30 MINUTE DRIVE THERE YOU GO. AND AS IT IS YOUR RESERVATION, BANK COUNCIL, WHICH MEMBERS OF ITS MAY COUNCIL. >> HE SAID, LOOK AT THIS AND THIS IS THE SIGN SHE SNAPPED A PHOTO OF NO ACCOMMODATIONS FOR DURHAM COUNTY RESIDENTS. AS I WAS THAT WE'VE LEARNED YOU KNOW, COME OVER TO, YOU KNOW, COME PASSION. AND THAT'S A GOOD MAN. AND HE TURNED AROUND AND WENT BACK AND THEY ARE NOT THE STAND AND STAND UP TO THAT. SHOCK HAS TURNED TO FRUSTRATION. YOU KNOW, A LOT OF US 70 YEARS AGO. >> I MEAN, BACK TO JIM CROW DAYS, YOU KNOW, TO ME, YOU CAN WE CAN ALLOW YOU TO COME INC. I DON'T KNOW. I MEAN, I JUST >> I USE IT SO DIFFERENT. I REACHED OUT TO IHG THE GROUP THAT OWNS CANDLEWOOD SUITES ABOUT THIS POLICY IN A STATEMENT, A SPOKESPERSON SAID THE HOTEL'S POLICIES ARE DESIGNED TO REINFORCE GUESTS, SAFETY AND SECURITY AND CAN BE ADAPTED. THAT SPOKESPERSON APOLOGIZED FOR THE INCONVENIENCE, WRITING, QUOTE, WE HAVE PAUSED OUR POLICY REGARDING LOCAL GUESTS DURING THIS TIME TO ENSURE THE UTMOST CARE AND CONSIDERATION FOR RESIDENTS IN NEED. >> NOW I DIDN'T GO AROUND TO SOME OTHER HOTELS IN THIS AREA OF DURHAM ASKING IF THEY RENT 2 LOCALS, ALL OF THEM TOLD ME THEY DO NOT HAVE ANY POLICIES PREVENTING DURHAM RESIDENTS FROM RENTING ROOMS WITH THEM

Hotel apologizes after Durham flood victims denied stay

A North Carolina couple who were victims of flooding during Tropical Depression Chantal told WRAL News their reservation was canceled at Candlewood Suites on North Carolina Highway 54 in Durham. 

Cooper ramps up fundraising, fueling speculation over possible US Senate bid

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Mid-week break from intense humidity; potential heat alerts return this weekend

Heat index forecast through Saturday, 7/26/2025

Mama Dip's Kitchen closes Chapel Hill location after nearly 50 years

Mama Dipâs Kitchen closes Chapel Hill location after nearly 50 years

Two arrested, charged in fatal Knightdale shooting; Investigation ongoing

Person seriously injured in Knightdale shooting at gas station

16-year-old boy identified as suspect in Chapel Hill armed robbery, carjacking

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Toddler's death after dental procedure in Greensboro sparks anesthesia safety concerns

Erâmias Mitchell, courtesy of Smith family

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As lake levels in the Triangle area begin to stabilize after heavy rains brought from Chantal, Chatham County officials urge caution at Jordan Lake due to persistent hazards.

Chatham County warns of hidden dangers at Jordan Lake despite normalizing water levels

WRAL News received reports that three bars, LouElla Wine, Beer & Beverages and Durham Beer Garden in Durham, and The Bend in Raleigh, were hit by a string of break-ins since Saturday.

Triangle bars hit by string of break-ins over three days, unclear if connected

Break in at LouElla Wine, Beer & Beverage in Durham

Power has been restored in Enfield after a four-day blackout left residents sweltering in heat following severe storms.


Enfield power restored after four-day outage during intense heat

Many Enfield residents still don't have power after more than 2 days

Dr. Pascal Mubenga, former superintendent of Durham Public Schools, has announced he will be the new superintendent of Buffalo Public Schools in New York, starting Aug. 15.

Former Durham superintendent accepts head role for Buffalo Public Schools

Durham Public Schools Superintendent Dr. Pascal Mubenga

State regulators in Raleigh began testimony on Duke Energy's request to build its plant on the same site as another one.

As Person County waits, Duke Energy argues merits of new power plant

Power plant in Person County

Ozzy Osbourne, the gloomy, demon-invoking lead singer of the pioneering band Black Sabbath who became the throaty, growling voice â and drug-and-alcohol ravaged id â of heavy metal, died Tuesday, just weeks after his farewell show. He was 76.

Ozzy Osbourne, who led Black Sabbath and became the godfather of heavy metal, dies at 76

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Tyler Rockwell, 12, is on the road to recovery after an accident involving a 3D printer left him with severe burns on 35% of his body. 

NC boy survives accident involving 3D printer, faces long recovery after severe burns

Local boy survives 3D printer accident, faces long recovery after severe burns

Meredith College in Raleigh eliminated 6% of its workforce as part of strategic budget cuts aimed at addressing financial challenges from economic and demographic shifts.


Meredith layoffs: College budget balancing eliminates 6% of jobs

North Carolinaâs nursing shortage continues to rise, and Meredith College is stepping in to train nurses to help bridge the gap.

Increased temperatures in Raleigh are causing more snakes to become active near trails and gardens, resulting in a higher incidence of snake bites, and the cost of treatment can be high.

Rising temps lead to more snake encounters: Treatment for bites can be costly

A file photo of a snake.

Eco King Solutions plans to invest $80.5 million in its first North American factory, to be built in Graham County

Chinese tableware maker plans 515 jobs in new North Carolina factory

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From interactive museums to captivating outdoor adventures, the Triangle offers an array of family-friendly activities that combine entertainment with learning. 

These are the best educational family activities in the Triangle 

North Carolina Museum of Natural Sciences 

With a sizzling hot summer in full swing, there are plenty of places in the Triangle to cool down with frozen treats, such as ice cream shops, gelato stands, and frozen yogurt shops. 

15 places to find the best tasty frozen treats in central North Carolina

Frozen treats, ice cream

The magic of a rainbow makes everyone a child at heart.


Go Ask Dad: A rainbow connection

Kayem Foods Inc. has recalled 1,134 pounds of cooked chicken sausage products that may be contaminated with pieces of plastic.


Recall: Fully cooked chicken sausage could contain plastic

Recall: Fully cooked chicken sausage sold at Trader Joe's stores nationwide

A peerâreviewed study of 78 floods finds 43% of North Carolina buildings that took on water over the past two decades sit outside FEMA's hazard zones, exposing insurance gaps and urging better risk data.


UNC study: 43% of flooded NC buildings were outside FEMA's hazard zones

Flooded homes

GalaxyCon Raleigh is more than a comic-con! It's a four-day festival of fandom with celebrities, artists, writers, voice actors, cosplayers, entertainers, creators, wrestlers, fan groups, panelists and people like you. Enjoy this event at the Raleigh Convention Center.

Raleigh cornerstone GalaxyCon brings superhero, Rocky Horror star power to town

GalaxyCon 2024

Don't Miss It

A school on skis. WRAL's Tar Heel Traveler visits a school in the area to help people get their ski legs.

Tar Heel Traveler: Waterski school

2-year-old dies after dental anesthesia complications in Greensboro

White House Press Secretary Karoline Leavitt answers questions on Medicaid, FEMA cuts

WRAL anchor Ashley Rowe interviewed White House Press Secretary Karoline Leavitt.

Jordan Lake water levels returning to normal, problems remain 

Is the ACC in a good place? Will new NIL rules be enforced? Pat Welter and Brian Murphy break down Jim Phillips forum

Pat Welter and Brian Murphy 

Wake Tech program molds cybersecurity experts of the future, helps inform business owners

Video Central

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'All in this war together': Climate scientists attribute climate change to record-breaking floods

Local News

50 jobs, $10 million investment: Coriolis Pharma selects Morrisville for first US headquarters

Inside job: NC inmates accused of running phone scams targeting families for fake bail payments

Player injury reports coming to ACC due to worries about gambling

U.S. Olympic Officials Bar Transgender Women From Womenâs Competitions

Nation/World

Target is changing one of its biggest customer perks

Trump administration withdraws from UNESCO again, only 2 years after US rejoined

Swarms of Russian drones attack Ukraine nightly as Moscow puts new emphasis on the deadly weapon

Alaska Airlines resumes flights after equipment failure at a data center grounds all its planes

It is a busy weekend in the Triangle with GalaxyCon in town, plus Wiz Khalifa, Willie Nelson and Weird Al.


Weekend best bets: GalaxyCon, Wiz Khalifa, Willie Nelson

Star Wars characters take over GalaxyCon

'Harry Potter and the Cursed Child' coming to DPAC, special presale ticket offer available

Chasing waterfalls: Check out these whimsical waterfalls right here in the Triangle

Waterfall at Juniper Level Botanic Garden, open four times a year. Courtesy of Juniper Level Botanic Garden.

Foodie News: Kingfisher owners announce new venture

Open sign broad hanging on wood door front of cafe.

Out & About

Fact check: Are 5 million able-bodied Medicaid recipients watching TV all day?

Politifact

Epstein files: A timeline of what the Trump administration has said about releasing a list

Fact check: Jeffries says tax breaks are permanent for billionaires, temporary for everyone else

Fact-checking rumor about 'Coffee with Roy Cooper' event in Winston-Salem

Fact check: North Carolina got a $22M grant to expand internet access. Trump said the program is 'based on race'

Duke Energy asks NC regulators to OK a second natural gas power plant in Person County

NC Capitol

Hemp vs. marijuana: North Carolina courts empower police searches, some law enforcement leaders call them unconstitutional

North Carolina elections officials make major changes to overseas and military voting 

Hemp vs. marijuana: NC courts empower police searches

Hemp vs. marijuana: NC courts empower police searches that some law enforcement leaders call unconstitutional

Durham's first day of year-round school starts with cheers and full staff of bus drivers, teachers

Education

Saint Augustine's University dealing with financial woes: How did we get here?

Carrboro High School principal reassigned after performance concerns

Trump admin partially restores paused federal education funding under new 'guardrails'

Broken A/C and closed schools: How Wake County fell behind on HVAC funding

WRAL In Depth

Beware: Spoofed "Verizon agent" calls use clever scam tactics

Why is NC seeing so much rain and flooding in July?

Broken A/C units are closing schools: How Wake schools ended up so far behind on HVAC repairs

Voter registration problems: NC elections officials to start contacting people with missing info

The Filipowski rule? ACC to fine schools for field, court storming

WRALSportsFan

2025 Carolina Panthers training camp kicks off this week: Here are some of the top storylines

SMU's successful bid to join ACC leads to playoff berth, record donations â and more interest

Nyheim Hines agrees to one year deal with the LA Chargers, two years after tearing knee in jet ski accident

Knueppel scores 21 as Hornets win first NBA Summer League title by holding off the Kings

South Meck's Julia Grier named MVP after rallying West to force a tie with the East in All-Star girls soccer game

HighSchoolOT

East downs West in boys basketball all-star game; Swansboro's Jermaine Cunningham named MVP

Jasmine Nivar MVP as East downs West in NCCA All-Star girls basketball game

NFHS survey finds a six percent increase in high school officials since last year

HSOT Press Box: Breaking down football jamborees, Christ School, and transfers

Be careful which calls you answer! Even when the information that shows up on caller ID looks legitimate, it could be a scam. 5 On Your Side's Keely Arthur shows you how to block those unwanted calls.

5 On Your Side: Beware of imposters with phony caller IDs

In a decision issued last month, Orange County's Planning and Inspections Director told Union Grove Farm that it could not proceed with plans to build an amphitheater, determining that it "is not a form of agritourism."

Law under the microscope for farm parties now at the heart of farm amphitheater discussion

Union Grove Farm proposed amphitheater

Much of the U.S., including North Carolina, has experienced a significant increase in intense rainfall and widespread flooding throughout July, often unrelated to tropical systems and impacting areas outside designated floodplains. 

Why has NC had so much rain and flooding?

The North Carolina State Board of Elections is seeking to resolve a lawsuit from the Trump administration, based on claims similar to those made by Jefferson Griffin, a Republican who tried overturning 2024 election results.

NC election leaders launch effort to clean up voter registration records

Progress on construction projects could slow because contractors can't find enough workers to meet demand, advocates for commercial builders say. 

NC construction sector joins national call for more immigrant labor

Federal immigration crackdown could slow Triangle construction, builders warn

A file photo of a construction site in North Carolina.

WRAL Specialists

5 On Your Side: Inmates accused of running phone scams from NC jails

Recall: Power Stick roll-on deodorants for safety standards

Restaurant Ratings:  Los Tres Mexican Restaurant, Counting House and Annie's Grill

5 On Your Side

Pilot program works to protect firefighters from contaminated gear

Timeline: WRAL investigates cancer killing firefighters, how to reduce the risk

Woman claims Durham Housing Authority incorrectly sent her $6K bill

Durham Housing Authority resident was told she owes more than $6K in rent. She says it's a mistake.

Investigations

CivicReach: Transforming government customer experience with AI

Mike Walden: Drip of uncertainty constrains NCâs economic growth

Durham chipmaker Wolfspeed files for bankruptcy protection, seeking to reduce debt, remerge

Duke expert warns: Iranian cyber threats target specific jobs, not public at large

WRAL TechWire

Hershey says it is hiking chocolate prices

Trump announces 'massive' trade agreement with Japan

GM quarterly profit slumps 35%, but it sticks by full year outlook that was lowered in May

What's happening with forgiveness for student loans on income-based repayment plans?

Business

Powerball

Mega Millions

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Family

Go Ask Dad: Advice for someone expecting their first child

Sunflowers are blooming at Dix Park

5 On Your Side: Which kids snack bars are actually healthy choices

Top Amazon deals: Outlet Extender w/USB only $6.99 (50% off), Eveready LED Flashlights 4 pk only $6.09 (56% off), Satin Pillowcases 2-pk set only $5 

SmartShopper

JCPenney Sandals Sale: Buy One Get TWO Free

Swagbucks Swago game July 21-28 

BJ's Wholesale Club 1-yr membership only $15 (80% off) 

List of school supply deals starting at 15 cents

Tar Heel Traveler: Topsail rockets

Tar Heel Traveler: Marshall flood

Tar Heel Traveler: Belvidere Croquet

Tar Heel Traveler: Lorraine Bullard

Historic Yates Mill's waterwheel soon to be replaced in Raleigh

Tar Heel Traveler

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