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Articles published by J.D. Power

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Utilities Struggle to Build Appealing Consumer Brands as Rates Continue to Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
As Wireless Network Quality Competition Increases, Customers Benefit, J.D. Power Finds
From J.D. Power
Via Business Wire
Vehicle Manufacturer Websites that Lack Foundational Elements Experience Decrease in Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
An Increase in Home Appliance Technology Brings Decrease in Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Wealth Management Firms’ Investment in AI, Social Media and Branding Become Key to Capturing the Next Generation of Advisor Talent, J.D. Power Finds
From J.D. Power
Via Business Wire
Hotel Guests Want Smart TVs and Good Hotel Mobile App, J.D. Power Finds
From J.D. Power
Via Business Wire
Improved Internet Cost of Service, Performance and Reliability Drive Business Customer Satisfaction Increase, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Brings Industry-Leading Customer Behavior Analytics to Snowflake Marketplace
From J.D. Power
Via Business Wire
Fewer Physical Vehicle Controls and More Problematic Touchscreen Make Infotainment System a Modern “Catch-All Drawer,” J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast June 2025
From J.D. Power
Via Business Wire
It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, J.D. Power Finds
From J.D. Power
Via Business Wire
Bank and Credit Card Apps and Websites Struggle to Stand Out, J.D. Power Finds
From J.D. Power
Via Business Wire
As Personal Financial Health Deteriorates, More Customers Look to Retail Banks for Help Navigating Everyday Economic Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
Gap Widens between Highest- and Lowest-Performing Employer-Sponsored Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast May 2025
From J.D. Power
Via Business Wire
J.D. Power Names Joshua Peirez New CEO
From J.D. Power
Via Business Wire
Consumer Loan Satisfaction Stagnant as Financial Health of Customers Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Purchase Consideration Holds Steady amid Market Uncertainty, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Insurer Websites and Apps Become Battleground for New Customers as Policy Shopping Activity Skyrockets, J.D. Power Finds
From J.D. Power
Via Business Wire
Proactivity of Home Improvement Retail Customers and Employees Improving Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Water Utility Residential Customer Satisfaction Drops as Prices Fluctuate, J.D. Power Finds
From J.D. Power
Via Business Wire
Airline Passenger Satisfaction Improves Slightly as Industry Confronts Economic Headwinds, J.D. Power Finds
From J.D. Power
Via Business Wire
Direct Banks Continue to Satisfy Customers by Supporting Them in Challenging Economic Times, J.D. Power Finds
From J.D. Power
Via Business Wire
Despite Slowing Rate of Increase in Auto Insurance Pricing, Most Customers Still Shopping, J.D. Power Finds
From J.D. Power
Via Business Wire
Aftermarket Service Providers Make Strides in Satisfaction but Still Face Technology and Communication Gaps, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast April 2025
From J.D. Power
Via Business Wire
Poor Member Digital Experience Weighs Heavily on Health Insurers, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust and Convenience Drive Satisfaction with Credit Unions but Overdraft Fees Present Risks, J.D. Power Finds
From J.D. Power
Via Business Wire
Retail Bank Customer Satisfaction Surges as Banks Ramp Up Customer Support in Uncertain Economic Environment, J.D. Power Finds
From J.D. Power
Via Business Wire
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