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The healthcare provider signed a contract with the insurance provider to cover patients under UnitedHealthcare in 2022. The contract is set to expire on November 15. If the two sides cannot reach an agreement, some patients won't have WakeMed facilities covered by their insurance plan.


WakeMed joins list of Triangle health groups fighting for new contract with insurance providers

SAY THAT DEPUTIES ARE STARTING TO UP THEIR PATROLS IN THAT AREA. OK, BRIAN, THANK YOU. NEW TONIGHT, WE'RE LEARNING 10'S OF THOUSANDS OF NORTH CAROLINIANS ARE CAUGHT IN THE MIDDLE OF CONTRACT DISPUTES BETWEEN MAJOR MEDICAL SYSTEMS AND INSURANCE PROVIDERS, WAKE MED DUKE AND UNC HAVE INSURANCE CONTRACTS THAT EXPIRED THIS FALL. SO OF NO DECISION IS REACHED. >> YOU COULD PAY MORE WRAL'S. CARLY HAYNES JOINING US NOW LIVE TO BREAKDOWN OF WHY THIS WHOLE DEAL PROCESS HAS BEEN SO SLOW. WE KNOW PATIENTS MAY BE FORCED TO FIND A NEW INSURANCE PROVIDER TO FIND A NEW DOCTOR OR >> TO PAY OUT OF NETWORK. IF THESE NEGOTIATIONS FALL FLAT. >> PATIENTS AROUND THE TRIANGLE RISK PAYING MORE MONEY. THE 3 MAJOR MEDICAL SYSTEMS AND INSURANCE PROVIDERS ARE STUCK IN CONTRACT NEGOTIATIONS AND TIME IS TICKING. WAKE MED AND UNITED HEALTHCARE IS CONTRACT EXPIRES NOVEMBER 15TH. >> IT'S VERY STRESSFUL. >> FOR DAWN SWAIN, IT MAY IMPACT WHETHER HIS PARTNER CAN GET UNNECESSARY SURGERY. WE HAVE TO LOOK AT ANOTHER HOSPITAL WHICH MEANS HER STARTING TO PROCESS ALL OVER AGAIN. >> GETTING NEW EXAM, 2 NEW OPINIONS. NEW TREATMENT PLANS. ACCORDING TO WAKE MED, THE DEAL'S DELAYS SURROUNDS PRE AUTHORIZATION. WAKE-MED SAYS UNITED DENIES REIMBURSEMENT TO WAKE MED PATIENTS AT RATES 2 TO 3 TIMES HIGHER. >> THAN ANY OTHER INSURANCE COMPANY WRITING, WE BELIEVE THAT PATIENTS NEED FOR MEDICAL CARE SHOULD BE DETERMINED BY THE PATIENT AND THEIR DOCTOR. NOT BY AN INSURANCE COMPANY. UNITED ACCUSES WAKE-MED OF STALLING WRITING. WE REMAIN COMMITTED TO REACHING AN AGREEMENT AND ARE ASKING WAKE-MED TO JOIN US AT THE TABLE TO MOVE THIS FORWARD. MEANWHILE, DUKE AND HIS CONTRACT ENDS IN LESS THAN A MONTH AT THIS AS DUKE IS TRYING TO CHARGE TOO MUCH FOR A NEW DEAL. DUKE SAYS IT'S JUST KEEPING UP WITH INFLATION. >> WE TAKE CARE OF SOME OF THE SICKEST, MOST COMPLICATED, MOST VULNERABLE PATIENTS IN THE STATE. AND WE HAD NEED TO BE ABLE TO AFFORD TO DELIVER THOSE SERVICES, UNC AND CIGNA ARE ALSO TRYING TO REACH A DEAL BEFORE NOVEMBER NEGOTIATIONS THAT HAVE PATIENTS AROUND THE TRIANGLE CAUGHT IN THE MIDDLE. >> AND THIS ISN'T THE FIRST TIME THAT TO WAKE MED AND UNITED HEALTH INSURANCE HAVE BEEN STUCK IN CONTRACT NEGOTIATIONS. BACK IN 2022. PATIENTS LOST COVERAGE FOR ABOUT 6 MONTHS. AND SO THE 2 SIDES EVENTUALLY REACHED A

WakeMed and United HealthCare stuck in contract negotiations

WakeMed and UnitedHealthcare stuck in contract negotiations

WakeMed

State Auditor's Office looking into Rocky Mount day after review reveals financial crisis in city

Downtown Rocky Mount

Duke Energy, Carrboro clash in court over climate accountability

Town of Carrboro

Justice Department to try to charge ex-FBI Director James Comey, AP sources say

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Scam warning: Man poses as NCDOT worker, steals $200 from a Wake County senior

Man impersonating NCDOT worker scams Wake County woman

Helene a year later: Neighbors have different realities in aftermath of life-changing storm

Michael Burgin

Hurricane season 2025: Tropical Storm Humberto forms, 1 of 3 active areas in Atlantic

Tropical Storm Humberto forms Sept. 24, 2025

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WRAL WeatherCenter Forecast

Vice President JD Vance visited the Charlotte area on Wednesday, with the city at the center of a renewed debate about public safety.

JD Vance blames 'soft-on-crime' policies for fatal Charlotte stabbing, targets Cooper

Vice President JD Vance spoke on Wednesday, Sept. 24, 2025, in Concord.

Working from a lab on the campus of North Carolina State University, Michael Doyle isn't just helping catch mosquitoes, he is also helping the state track three key diseases, including West Nile Virus.


Man vs. mosquito: How NC is trying to isolate outbreaks of mosquito-borne diseases

Michael Doyle 

Our sticky conditions make it feel like summer, and highs should reach the 90-degree mark again Thursday ahead of a cold front that brings rain and more seasonable temperatures.

Humid days precede coming rain; Humberto forms in Atlantic

Hour by hour rain chances for Thursday, Sept. 25, 2025

Person County leaders have confirmed the eighth rabies exposure of the year after an incident involving a raccoon in Roxboro.

Person County confirms eighth rabies case this year

rabies

Nicholas Gallardo, the company's CFO, and Courtney Jordan, the company's founder, are charged with obtaining property by false pretenses and felony conspiracy in connection the the foundation, also known as CJF America. Arrest warrants have been issued.

Durham police charge two in CJF America fraud investigation

Who is Courtney Jordan? WRAL Investigates man behind nonprofit accused of not paying its employees

Once again, it's a group of highly praised freshmen who will tell the story for Duke in season No. 4 for coach Jon Scheyer.

Duke starts practice with goal of keeping last season's backbone, intensity

Duke coach Jon Scheyer looks ahead to 2025-2026 season

Fujifilm Biotechnologies is opening its new bio-pharmaceutical manufacturing facility in Holly Springs on Wednesday, and the town is already experiencing impacts.


Fujifilm's new facility opens in Holly Springs, the largest of its kind in North America

NC officials, Fujifilm leadership cuts the ribbon on new Holly Springs site

DALLAS (AP) â A shooter with a rifle opened fire from a nearby roof onto a U.S. Immigration and Customs Enforcement location in Dallas on Wednesday, killing one detainee and wounding two others in a transport van before taking his own life, authorities said.

1 detainee killed and 2 others critically injured in Dallas ICE facility, Homeland Security says

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The roughly 9% of Helene damage costs covered by the federal government so far for North Carolina pales in comparison to other large storms including Hurricanes Katrina, Maria and Sandy, when the federal government paid for more than 70% of those costs, disaster recovery leaders say.

FEMA 'our biggest obstacle' as Helene recovery drags on, NC disaster leaders tell lawmakers

Gov. Josh Stein spoke Thursday from the town of Hot Springs. Stein has visited western North Carolina this week to visit towns ravaged by Hurricane Helene. Video courtesy of WBIR.

The monkey that was on the loose in Iredell County was found, but not in a way many would expect.


Escaped Capuchin monkey in Iredell County was hit by a car, officials say

Capuchin monkey escapes zoo in Iredell County, residents advised to stay alert

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If you've been thinking about getting solar panels, now might be the time to do it.


5 On Your Side: Go solar by the end of the year to save the most money

Solar panels

Experience breathtaking hikes in Raleigh. Explore top trails and plan your next adventure. Click here for the ultimate guide to Raleigh's best hiking spots!


5 family-friendly hikes in Raleigh

Raleigh's sunflowers

In the wake of Hurricane Helene, a WRAL Documentary explores the stories of resilience and sorrow affecting communities across the mountains of Western North Carolina.


WRAL Documentary debuts Thursday: A year after Hurricane Helene, stories of heartbreak and hope

Gov. Josh Stein proposes $891 million for Helene relief, NC House proposes $700 million

Fall means back-to-school, football season, changing leaves -- and for many people, another round of seasonal allergies.


Your fall allergy survival guide

Allergies, sneeze, tissues, Kleenex

Scotty McCreery and his wife, Gabi Dugal, announced the birth of their second child on Tuesday.


Scotty McCreery welcomes second child with his wife, Gabi

Scotty McCreery proposes to longtime girlfriend 

The Carolina Ballet announced a partnership with the Martin Marietta Center for the Performing Arts to host five free children's ballet classes, starting Oct. 15.


Carolina Ballet, Martin Marietta Center to offer free ballet classes for children

Raleigh's Martin Marietta Center for the Performing Arts 

Don't Miss It

WRAL's Willie Daniely spoke to her and has the story. 

Deputy's kindness turns traffic stop into heartwarming moment

State Auditor confirms team from his office spent the day in Rocky Mount

Jimmy Kimmel is back: Why nearly 70 cities couldn't watch

Jimmy Kimmel is back: Why nearly 70 cities couldn't watch   In Depth with Dan

Rocky Mount councilmember addresses city's overspending

Triangle research lab helping stop mosquito-borne outbreaks in NC

Fujifilm Biotechnologies opens multi-billion dollar drug manufacturing site in Holly Springs

Video Central

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Local News

Do you know this sheep? Raleigh police asks for public help in finding owner

Motorcyclist crashes during deputy chase in Johnston County

Two injured in crash at New Hope Road intersection in Raleigh

MacKenzie Scott gives $70 million to UNCF to financially strengthen HBCUs, including Shaw and Saint Augustine's

The economy was a strength for Trump in his first term. Not anymore, according to recent polling

Nation/World

Ukraineâs president says the world is in `the most destructive arms race in human historyâ

Trump's Rose Garden Club is a lavish new hangout for political allies and business elites

Trump's touting of an unproven autism drug surprised many, including the doctor who proposed it

Europe has a Russian drone problem. Here are ways it could be solved

Weekend best bets: Pride Durham, Benson Mule Days and more

Benson Mule Days

Best places, ongoing series to find free live music in the Triangle

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Pumpkin patches, fall and Halloween events in NC

Dog in a pumpkin patch 

Ludacris to perform before UNC-Clemson game in Chapel Hill

ludcaris

Seaboard Station social district gets preliminary approval from city leaders

Raleigh leaders are considering expanding the Sip n' Stroll program to the Village District.

Out & About

Fact-checking Trump's claims about the economy, foreign wars in United Nations speech

Politifact

Fact-check: Is Charlie Kirk's shooting suspect a registered Republican who donated to Trump?

Fact check: Trump says gas and grocery prices are down

Fact check: Does new North Carolina law allow doctors to practice without completing U.S. exams?

PolitiFact: Charlie Kirk's assassination highlights the rise in US political violence

NC death penalty pause: How did we get here?

NC Capitol

NC House approves funding for Chantal relief, Lenovo Center infrastructure, construction projects

Medicaid cuts loom as North Carolina lawmakers fail to reach funding deal

New NC crime bill passes, would make changes to death penalty and bail

Crime bill passes NC legislature, would make changes to death penalty, bail and more

Teacher vacancies down in 2025 compared to last year, data shows

Education

NC teacher vacancies and number of teachers are down, new data shows

Hillside High School lifts lockdown after Durham police investigate nearby

UNC System schools consider tuition increases

Pembroke Elementary first-grade student found with handgun

Teens attacked mental health facility staff during Sunday's escape in Raleigh, CEO says

WRAL In Depth

Wake teachers using AI in the classroom set tone for safe, smart learning

Duke AI program emphasizes critical thinking for job security

Public employees' comments on Charlie Kirk killing largely protected by law, analysts say

After Charlotte stabbing, a political push for death penalty in NC

A 'powerful group': Kara Lawson humbled to join the ranks of legendary Team USA Basketball coaches

WRALSportsFan

Oklahoma State fires football coach Mike Gundy after 20-plus years

Cardinal Gibbons junior DE Griffin Cockerham commits to NC State

Jaxson Dart to start at quarterback for the Giants against the Chargers, AP sources say

ACC moves to play 9 conference football games each year

HighSchoolOT's Male and Female Athletes of the Week for September 15-20

HighSchoolOT

Lone tally helps No. 12 Hoggard outduel No. 10 New Hanover

No. 4 D.H. Conley dominant in sweep of rival No. 8 J.H. Rose

Highlights: Hoggard volleyball sweeps West Brunswick to win 11th straight match

Football playoff projections for the 2025 postseason

A Durham couple's tragic story has sparked outrage and a wave of negative reviews against a Durham wedding venue, The Cotton Room, which refused to refund a nearly $18,400 deposit after the groom's sudden death. 

Durham wedding venue refuses to issue refund after groom's death

A Durham couple's tragic story has sparked outrage and a wave of negative reviews against a Durham  wedding venue, The Cotton Room, which refused to refund a nearly $18,400 deposit after the groom's sudden death. 

Durham wedding venue faces backlash for refusing to refund couple after groom's sudden death

5OYS groom death before wedding

A new North Carolina bill aims to disqualify Planned Parenthood as a Medicaid contractor and, separately, require medical providers to share more information about the cost of services.

NC lawmakers propose pulling state funding for Planned Parenthood

Seven teens who escaped from a mental health facility in Raleigh are back in custody after allegedly attacking a staff member for keys.

7 teens found after they escaped from Raleigh mental health facility

The seven teens who escaped Sunday night from a metal health facility in Raleigh are accused of attacking a staff member to get keys and kicked their way through a door to get out, according to the facility's CEO.

7 teens found after they escaped from Holly Hill Children's Hospital

A Durham resident died nearly five months before his wedding day. Now his grieving family is battling with a venue for a deposit worth more than $18,000.

Durham venue keeps $18K deposit after groom's sudden death

WRAL Specialists

Go solar and get tax credits by the end of the year

Consumer Reports investigation finds lead in boba tea

5 On Your Side: Lead could be hiding in your bubble tea

5 On Your Side

Where do criminal investigations into CJF America stand?

President of NC nonprofit accused of not paying workers skips court

President of company accused of not paying employees misses court date

UNC researchers finds endangered shark at local stores

Investigations

The New AirPods Can Translate Languages in Your Ears. This Is Profound.

Regulatory shifts cause North Carolina solar company to cut 500 jobs

A robot programmed to act like a 7-year-old girl works to combat fear and loneliness in hospitals

Nvidia to Buy $5 Billion Stake in Intel, Giving Rival a Lifeline

WRAL TechWire

Trump's $100K H-1B visa fee hikes could hit Triangle tech businesses hard

Emerging TikTok deal with China ensures US control of board and crucial algorithm, White House says

Trump signs proclamation adding $100K annual fee for H-1B visa applications

US Steel changes course and will keep processing raw steel at Granite City plant in Illinois

Business

Powerball

Mega Millions

Cash 5

Go Ask Dad: The walk home

Family

'Haven for predators': Two NC families sue Roblox & Discord, alleging sexual exploitation

'Free of fear:' Raleigh Hispanic festival hopes to unite community amid deportation fears

BugFest bites: Elizabeth Gardner tries some cricket cuisine

Top Amazon Deals: Ring & Blink doorbells and cameras up to 62% off, Surge Protector Power Strip w/USB only $8.97, Prime Day event Oct. 7-8

SmartShopper

List of top grocery deals valid Sept. 24-30

Target Deals: Up to 64% off Halloween plus Target Circle Week Oct. 5-11

BJ's Wholesale Club 1-yr membership only $15 (75% off)

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