Faruqi & Faruqi, LLP Securities Litigation Partner James (Josh) Wilson Encourages Investors Who Suffered Losses Exceeding $50,000 In Telus International To Contact Him Directly To Discuss Their Options

If you suffered losses exceeding $50,000 in Telus International between February 16, 2023 and August 1, 2024 and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310).

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Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against TELUS International (Cda) Inc. (“Telus International” or the “Company”) (NYSE: TIXT) and reminds investors of the March 31, 2025 deadline to seek the role of lead plaintiff in a federal securities class action that has been filed against the Company.

Faruqi & Faruqi is a leading national securities law firm with offices in New York, Pennsylvania, California and Georgia. The firm has recovered hundreds of millions of dollars for investors since its founding in 1995. See www.faruqilaw.com.

As detailed below, the complaint alleges that the Company and its executives violated federal securities laws by making false and/or misleading statements and/or failing to disclose that: (1) the Company’s AI Data Solutions offerings required the cannibalization of its higher-margin offerings; (2) that Telus International’s declining profitability was tied to the Company’s drive to develop AI capabilities; (3) that Telus International’s shift toward AI put greater pressure on the Company’s margins than previously disclosed; and (4) that, as a result of the foregoing, Defendants’ positive statements about the Company’s business, operations, and prospects were materially misleading and/or lacked a reasonable basis.

On May 9, 2024, Telus International released its first quarter 2024 financial results, revealing a $29 million decline in revenue year over year. On the same day, the Company held an earnings call during which Chief Financial Officer, Gopi Chande was asked by an analyst to clarify “what margin should look like on a go-forward basis” as margins “were down year-over-year and . . . were below the full year guidance.” In response, Gopi Chande revealed that the margins generated by the Company’s AI offerings “can be a bit below average.”

On this news, the Company’s share price fell $1.41 or 18.15%, to close at $6.36 on May 9, 2024, on unusually heavy trading volume.

Then, on August 2, 2024, before the market opened, Telus International released second quarter 2024 financial results, revealing a significant slowdown in revenue generation: a $5 million quarter-over-quarter or $15 million year-over-year revenue decrease; a $23 million or 15% quarter-over-quarter adjusted EBITDA decrease; and 14.6% quarter-over-quarter reduction in adjusted EBITDA margin, from 23.3% to 19.9%. As a result, Telus International announced it had significantly reduced its full year 2024 fiscal guidance. The Company also disclosed that Jeff Puritt, then-President and Chief Executive Officer, would retire effective September 3, 2024. In an earnings call held the same day, Puritt disclosed that the transition of the Company “towards a more technology centric and specifically AI fueled business,” “necessitates some cannibalization of our tenured and higher margin CX work.” Puritt concluded that, ultimately, the Company is “going to have to take it on the chin a little bit in terms of our historical margin profile” and rely upon “eating our own roommate cooking internally,” referring to the self-cannibalization of the business, “in order to create the headwind we need to enjoy the margin yield that we’ve historically benefited from.”

On this news, the Company’s share price fell $2.33 or 35.96%, to close at $4.15 on August 2, 2024, on unusually heavy trading volume. The stock continued to decline on the next trading day available, falling $0.83, or 20%, to close at $3.32 on August 5, 2024, on unusually heavy trading volume.

The court-appointed lead plaintiff is the investor with the largest financial interest in the relief sought by the class who is adequate and typical of class members who directs and oversees the litigation on behalf of the putative class. Any member of the putative class may move the Court to serve as lead plaintiff through counsel of their choice, or may choose to do nothing and remain an absent class member. Your ability to share in any recovery is not affected by the decision to serve as a lead plaintiff or not.

Faruqi & Faruqi, LLP also encourages anyone with information regarding Telus International’s conduct to contact the firm, including whistleblowers, former employees, shareholders and others.

To learn more about the TELUS International (Cda) class action, go to www.faruqilaw.com/TIXT or call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310).

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As detailed below, the complaint alleges that the Company and its executives violated federal securities laws by making false and/or misleading statements.