Citizens Vice Chair and Chief Experience Officer Beth Johnson to Retire

Citizens Financial Group, Inc. (NYSE: CFG) today announced that Beth Johnson, Vice Chair and Chief Experience Officer, will retire from the bank, effective March 3. Johnson, a member of the bank’s Executive Committee, currently oversees a portfolio that includes customer experience and digital design, data & analytics, marketing & communications, enterprise payments strategy, and the bank’s sustainability & impact programs.

”Beth has had a distinguished career at Citizens, with innumerable contributions,” said Bruce Van Saun, Chairman and CEO of Citizens Financial Group. “She was my first senior hire upon arriving at Citizens and has held a number of key leadership roles during her 11-year tenure here. Whether it was helping set our initial strategy, developing our digital, data and marketing capabilities, or helping deliver excellent experiences in a rapidly changing banking environment, Beth has enabled the bank to deliver better, faster and more efficiently, always with a laser focus on the needs of our customers. Her decision to retire from the bank to focus on other endeavors comes at a time when her portfolio has been taken to the next level and is performing exceptionally well. We’ve carefully planned a smooth transition to move the Enterprise Experience functions to other senior leaders at Citizens.”

Added Van Saun: “Beth’s work in incubating critical capabilities within Citizens has helped lay a strong and lasting foundation that our highly experienced leadership team will build upon to accelerate growth, enhance product delivery and drive innovation. I wish her the very best in her life’s next chapter.”

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $217.5 billion in assets as of December 31, 2024. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,100 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on X (formerly Twitter), LinkedIn or Facebook.

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