Con Edison, MidAmerican Energy, Spire and Puget Sound Energy Rank Highest in Respective Regions

Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer Satisfaction Study,℠ released today. However, satisfaction drops significantly when customers report “poor” or “just ok” experiences with safety and reliability. In contrast, when providers earn “perfect” or “excellent” ratings in those areas, overall satisfaction rises 135 points to 780. When safety and reliability are rated as “poor” or “just okay,” satisfaction falls to 231, 414 points below the average.

“Although safety and reliability issues may be rare for gas utility business customers, how providers respond when they do happen is critical to the customer experience,” said Brent Craige, director of utilities intelligence at J.D. Power. “In this industry, timely communication around repairs and service interruptions is essential as it forms the foundation of customer trust. As prices continue to rise, so do expectations for reliability and transparency. When providers fall short in these areas, customer satisfaction inevitably declines.”

Study Rankings

The following utilities rank highest in customer satisfaction in their respective region:

• East: Con Edison
• Midwest: MidAmerican Energy
• South: Spire
• West: Puget Sound Energy

See the rank charts for each region at http://www.jdpower.com/pr-id/2025127.

Now in its 21^st year, the U.S. Gas Utility Business Customer Satisfaction Study measures business customer satisfaction with gas utility companies in four regions: East, Midwest, South and West. Each of the 61 brands included in the study serves more than 25,000 business customers, representing more than 4.4 million business customers in total. Overall satisfaction is measured by examining six factors (listed in order of importance): safety and reliability; billing and payment; corporate citizenship; price; communications; and customer contact.

The study is based on responses from more than 10,500 online interviews of business customers in decision-making roles related to their utility company. The study was fielded from January through September 2025.

For more information about the U.S. Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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