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Why Sprinklr (CXM) Stock Is Trading Lower Today

September 03, 2025 at 12:36 PM EDT

ⓘ This article is third-party content and does not represent the views of this site. We make no guarantees regarding its accuracy or completeness.

CXM Cover Image

What Happened?

Shares of customer experience management platform Sprinklr (NYSE: CXM) fell 9.1% in the afternoon session after the company's third-quarter earnings per share (EPS) guidance disappointed investors. The decline occurred even as the customer experience management company reported second-quarter results that surpassed analyst expectations on both revenue and earnings. However, investors seemed to focus on the mixed forward-looking guidance. While the company's revenue forecast for the third quarter of approximately $209.5 million was slightly ahead of estimates, its EPS outlook fell short. This guidance miss, coupled with a forecasted sequential decline in revenue from the second quarter's $212 million, suggested a potential slowdown and overshadowed the otherwise solid quarterly performance and the company's decision to raise its full-year guidance for both revenue and EPS.

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What Is The Market Telling Us

Sprinklr’s shares are quite volatile and have had 15 moves greater than 5% over the last year. In that context, today’s move indicates the market considers this news meaningful but not something that would fundamentally change its perception of the business.

The previous big move we wrote about was 5 days ago when the stock dropped 2.3% on the news that the market retreated particularly affecting technology stocks. The move comes as the wider market took a breather from a recent rally, with major indexes declining. The tech-heavy Nasdaq Composite was down 1.2%, creating headwinds for tech companies across the board. Sprinklr's decline appears to be tied to this general market sentiment rather than any specific company news. As of the previous day, analyst consensus for the stock was a "Hold," indicating a neutral stance before the market-wide dip.

Sprinklr is down 7.6% since the beginning of the year, and at $7.89 per share, it is trading 16.3% below its 52-week high of $9.42 from March 2025. Investors who bought $1,000 worth of Sprinklr’s shares at the IPO in June 2021 would now be looking at an investment worth $448.23.

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